Aqua-Tots

If I could give zero stars, I would do so without hesitation. This company provides an utterly terrible service, seemingly caring only about extracting as much money as possible from customers. They store your bank card information , and enroll and extend your courses and activate automatic payments without any notification. When I tried to resolve this issue, their customer service was incredibly unhelpful, constantly dragging their feet and failing to provide a solution. Adding to the frustration, I purchased a half year course when they first opened last year, right now I unable to utilize my remaining 40+ makeup classes, as they couldn't be scheduled or accommodated. This entire experience has been a complete waste of money and incredibly frustrating. What's more, I enrolled my children in a four-kids-per-class program, and it's been a complete waste of money. For the same cost, we could have gone to another swim school, where my friends' kids learned to swim in just a few lessons over a single summer. At Aqua Tots, it takes months, which feels like a deliberate attempt to prolong the process or indicates a severe lack of teaching skill. Their only selling point is the attractive facility decor, which seems to be their sole tactic for drawing in customers. When it comes to actual service or teaching ability, they are truly the worst.

App only allows you to schedule makeup lessons if a child is enrolled in regular lessons (at least once weekly). Very inconvenient if you decide to actually use your makeup lessons in lieu of weekly enrollment since you have to call to check availability every day to find lessons. Otherwise the app is well designed and convenient. We use it all the time for our other child who is enrolled in weekly lessons. It’s a shame because it would save us and the local Aqua Tots team a lot of time on the phone if the app supported scheduling makeups properly. Cannot recommend the app for that reason.

Honestly the app seems like it was rushed and released before it was ready. It also fees extremely dumbed down from the mobile site they used before the app. But the app is always wanting me to turn on my location every time I open it, sometimes it takes 30-45 seconds for the app to load and show the Home Screen, and it will send multiple notifications of the same thing, sometimes as many as 6 or 7 notifications back-to-back of the same thing. Overall it just looks bland and juvenile (which I guess makes sense for the company), it feels rushed, and it takes multiple steps to see full progress whereas before it was all right in front of you. Not impressed. **Update 1/9/23** It’s getting even worse. Now I try logging in and I can’t view my child’s information, class schedule, journey history, etc. I understand the app is still relatively new (been out for almost 2 months now, though) but come on. At least make a decent product if you’re going to force parents to use it.