AllSouth Mobile Banking

I love banking with Allsouth Federal Credit Union!!! They are so considerate of persons who have had “banking errors” in the past! I love the fact that they give second chance checking for those who had problems maintaining their finances in the past as like I myself, all it took was paying off my debt and starting a new bank account, kudos to Allsouth for a second time around and a lesson well taught for those who they relieve of the stress of having to find a bank that will accept the fact that people aren’t perfect and will and are going to complications with managing money until they fall into the right hands as I did with you all! 5 stars and a hands off to you all!!! Thanks from the bottom of my heart; my banking problems are over and it’s a blessing to begin again with the right people!

I have always appreciated the online banking service of AllSouth Federal credit Union. In fact, I became a member of the credit union because of your online program. But it has taken a step backwards after two or three permutations that have been positive; a couple things make it harder. The banners in the check payment area used to have a contrast between the blue banner and the title of the grouping of expenses. Now it's dark blue with black letters. Yet almost all the other banners in the program are dark blue with white letters. Definite step backwards. Additionally, when you were in a group and making a payment, the box to submit, the payment was at the bottom of the institution that you were trying to pay. Now you must scroll down to the very bottom of all the groupings and institutions to find the submit payment button. I hope you can fix those things soon.

The app is ok but the problem is login. I can not login to see my money at all. I have reset my password numerous amounts of times and when login, I put the same password I reset my account to have. I called up there to report the issue but, they tried to make it seem like I was the problem. I understand people tend to forget their password and put a password I think is there when it really isn’t but me, a computer science student, knows when it’s the software and not the end user. Even with biometric login turned on, I still get the same error. I don’t understand this as with this feature, the password is entered for you when your finger print is correct. Also, I should mention with this feature enabled, it will work for the first day but after, it doesn’t work anymore. The error states “we are unable to validate your information. Make sure the information you’ve entered is accurate.” I can assure you once again that I am typing in the right password. As I am really good with finances, not being able to see my money in my account is really dreadful, and I am considering switching banks as I have had this problem for a year and they can’t seem to fix it.