App Profile: SmartHQ Service

SmartHQ Service A Tool for GE Appliance Service Technicians

Gone are the days when technicians had to use screwdrivers and wrenches to partially disassemble an appliance just to verify that a specific component was functional. For a nominal monthly subscription, technicians can efficiently and effectively address issues using advanced digital methods, resulting in a happy GE appliance owner. SmartHQ Service is the best digital diagnostics tool in the industry!

SmartHQ Service Features

• Software Update
Ensures the software running on the appliance is up to date, improving the lifetime ownership experience for the consumer.

• Data Logger
Comprehensive view of recorded diagnostics data of the connected appliance.

• Document Search
User-friendly "Google-like" search of the GEA service document database.

• OneParts Search
Offers an exploded view of drawings of sub-systems of GE appliances.

• Parts Purchase
Designed to simplify the search and ordering of genuine GE parts.

• Service Website
Direct access to the GEA service website, without additional login.

• Product Overview
Offers a high-level consumer-oriented overview of the applicable GE appliance.

• Fault Codes and Alerts
The GE appliances perform self-diagnostics and provides resulting data to the technician. Allows technician to understand performance issues occurring within the appliance.

• Component Control
Gives the technician the ability to turn all components such as valves, fans or compressors ON and OFF to test their functionality.

• SharedData
Service technicians can share diagnostics data extracted from the appliances with a Master Technician or a GE Technical Assistance Group (TAG) technician.

• Appliance Service History
Comprehensive access to historical service data of previously repaired appliances.