Admiral Insurance

As a new customer, I cannot yet review the insurance company, but I have now had a couple of weeks usage of their app. An app which crashes & freezes regularly when you try and look at data; not to mention it is so slow that it is all but useless to me. However my main issues are with the ‘trips’ element of the app, a section that could reduce (or raise) my next policy depending on my driving. Given that important role, you would think the app would be watertight- not so much: Firstly I noticed I have been penalised for mobile usage. Confused I looked into it to discover that my daughter had used my phone. I don’t have issue with that, but I do have issue with it being on my record that I used my phone while driving. Second. I had done a drop off one morning and then drove home- there and back the same way. Yet the map on the app showed that I had taken a different road home. How is that even possible. This has happened twice now to my knowledge and both times the route looked like a circuit on my app rather than a there and back line as it should have been. I think if our policy is judged via this app then it needs to be A LOT more accurate

I had the location always on for Admiral app with precise location enabled also, I didn’t touch the settings , are actually even now the same as before as I double checked , I had my trips up until very close to do 1000 miles in less than 3 months almost 2 weeks ago , I calculated a week ago and I needed only about 20 miles, which I went over for sure by now , suddenly when I was eligible for a potential discount on next renewal because I would’ve gotten gold medal same as I had for 500 miles , when I check my trips “oops something went wrong , try again later “ for the past week , smells like a scam to me , please I need assistance , this is outrageous

If i had to describe with one word its terrible the app is not app at all its just moving u to their site but instead of using google or safari its their app but thats not even the worst part the 2nd thing there is no chat support i try to use their chat support which is ai then agent which didint even care about my problem he just say call that number which i did and after i call them about my claim they ask me bunch of questions and after all of that the agent say its all right i m gonna do whatever i can about it thats all and then he close after 2 days i receive email that i didint call them about my claim and they are going to cancel the claim or my insurance if i don’t call them in 7 days this just show how bad their customer service is i was not the one who start the claim at first place not only they start their claim on their own buy they also wanted to charge me for something which was a minor scratch on my car ye my car and the guy who park wrong didint make any problems about it but admiral decided by themselves that was claim worthy accident just perfect wasting my time money and make me hate my life even more