11Residential Resident App

They won’t disclose to you they have roach infestations through everywhere. They only come out at night you won’t see during visit in day so hopefully someone reads this before making same mistake. Also the water is always turning off for days even the hot water stops working often and they don’t treat it with importance some of us don’t have ppl to rely on and only have ourselves and no one’s gonna let me use their hot water and now who is gonna pay for all my new furniture beds everything I got that now prob is roach infested. So annoying also the black mold is like wow keep bringing it up and they don’t do anything.

App is straightforward and super easy to use, once it’s set up. I am disappointed the payment section does not clarify what the billing charges are. For instance rent is not separated from utilities, parking, other costs such as “renters insurance” are not broken down. Also, of course the service charges for paying via credit card are way too high, over $40!

I have had continuous problems with the service Summit “provides” for its tenants. I have sent numerous emails and called multiple times about issues pertaining to the apartment complex and/or unit itself, and not a single one of those has been answered. The state of the washer and dryer is getting worse and worse, and I have mentioned that multiple times to management. The washer water is rancid. It makes any clothes you wash stink like rotten water. The dryer will not dry clothes efficiently. Management should try sticking to their word of helping their tenants, not completely ignoring them. They have promised many things, and so far the only thing has happened is empty threats to tow vehicles on a project they said would be done in 2 days which has taken the better part of a month. Management needs to be more involved and helpful to the community if they want happy tenants.