112 India

A public app where anyone can dial 112 does not need OTP ever. Anyone should be able to download the app and immediately call 112 and should not have to login. Very poor implementation and horrible design.

This App is a typical example of incorrect use of OTP and now no one is able to use the App. The rest of the world does not use OTP and they seem to be doing fine. Coming back to this App, the fact that I have installed it on a device with internet connection, should let me use this App in an emergency. Both apple and google give you a Device ID to know who I am. If I need a phone no to use the App, why do I need the App - Dialing 112 is lot simpler during an emergency. I understand that having both phone (for calling back) and app (for things like GPS) is ideal, but that shouldn’t be forced. One of them should just work fine. In fact these type of Apps should never have a login... let more people use it - better be safe than sorry in an emergency.