Z Control

If you’re looking for “Real Time Peace of Mind,” look somewhere other than a Z Control enabled alarm. This app is a lemon—it hardly ever gives any notifications of anything it should. Technical “support” is worthless. They’ll tell you to set everything you’ve already set to get notifications, and then stop responding when they can’t figure out why the app isn’t working. In fact, the whole Z Control network works so poorly that you can’t trust it either. I’m supposed to get texts and emails of alarm conditions, but they arrive 24+ hours after the alarms happen, if I ever get them at all. The A PAK indoor alarm works fine, if you are on premises when the alarm goes off. If you are remote or don’t hear it, you better hope the water isn’t rising very fast, because your alarm notifications will be too late to be any use. In short, the Z Control network and this app give me NO peace of mind. UPDATE Mar 2024: emblematic of the problems with the Z Control network, Zoeller posts a response *three years* after I left my review, and the response doesn’t have anything to do with what my review said. To those at Zoeller: “emblematic” means “serving as a symbol of a particular quality.”

I have the same issue as a previous reviewer where you can’t even get logged into the app due to a loop error. I filled out my details, received the email to confirm and when I clicked the link in the email it takes me back to entering my personal information, but with no keyboard to even attempt to reenter. The advertised monitoring ability is the primary reason why I bought this product and now I’ve sunk $1500 into this (product + plumber to install), and this product has already failed to deliver.

This device and cloud service is 100% reliable. I get a text within seconds after a high water is triggered. Do not listen too these other reviews. They either have poor signals or just like to complain. Customer service was great when I called to talk about dry contacts. I don’t usually leave reviews but when I do I leave them for Zoeller.