App Profile: Watts® Home

DToad101

Rating: 5/5

Worked well all year long. Can be set to not heat the floors when the outside temperature is over 80 degrees F. Seemed strange for a couple of weeks but that was because my internet router was crashing. New router and it’s all good again. Can adjust it on the panel or over the internet. Makes it easy to set it when on a trip. I put my internet (smart) appliances on my guest connection for additional safety and that seems to work well.

Sparky_WY

Rating: 1/5

My thermostat says good WiFi connection but the app says offline. I guess you can’t depend on the app being good to communicate with the thermostat! I was provided this thermostat with my new furnace and for the price I would expect better. It does seem to controll the furnace ok but using the WiFi is very undependable. It disconnects from the router randomly and for no known reason. It still has the SSID information but nothing else so you have to join the system again to get it to work and for how long is the question. I have several different devices on my system and none of them disconnect unless I do it personally. The app is very limiting as to the report of how the function of the furnace is running on high for how long or at what speed. It just says it has been running. A simple air switch would tell me that and wouldn't cost near as much. I was thinking this would be a good addition to my system but I guess I'm wrong. I will have to get something different that is dependable so I can trust it when I'm gone from the house. Here we are almost a week later and no reply out of tech support that I emailed on October 9th. Today I spent 20 minutes on hold waiting to talk to support and was not successful. The hold messaging led me to another app which worked about as good as nothing. I have called the installer and told him to find something different where they may have tech support!

RWeinbergMD

Rating: 2/5

… to capture data with service to the user a faint afterthought. I expected to see a functional app (like my nest thermostats) but this does little except to show present status. Still have to go to the device to modify schedules. The voluminous information presented details what data Watts collects (a huge amount) and how it shares it with third party partners including the Google data management leviathan. It provides little, if any, real privacy control to the user, except in CA and Canada, and makes it difficult to access. I am sorry I did not review this app’s privacy policies prior to purchasing the thermostat; had I done so I would most likely have purchased a different brand. As it is, I will likely delete it since it’s functionality is so spare.