Nuheat Signature

It surprises me that with todays a corporation such as this has such a useless app. The app has minimal functionality that’s it’s almost worth not having one. You would think that it would at least have a vacation/ away mode that could be set. All it provides is current settings and energy use. The only reason I gave it a two is because the mat does heat the tile during the times programmed. The rating could be higher if it wasn’t for such an archaic app

The app doesn’t do much. It’s hard to use and the UI is from the 1990s. If I had to guess, the engineers designed it - they were too cheap to hire a PM or a UX designer. You cannot rename thermostats. You cannot intuitively set them up. You cannot copy a program to the same thermostat. “Energy use” feature is garbage - there’s no way to tell how many actual KWH it’s using let alone what it’s costing. Only tells you when it was on by the hour. This is basic stuff and it fails. The only thing that’s worse is the thermostat itself. You can’t turn it off (at all) and the only way to turn it to vacation mode is to use the app. So Nuheat is 0 for 2 on software. I hope they read some of these reviews and hire a competent team to fix it.

The app has trouble connecting to the thermostat but even when it says it’s connected it’s not actually communicating. If all of that wasn’t bad enough, it’ll pretend like the change you made has been received when it actually hasn’t been. In my case I’m simply trying to enable and disable “away mode”. Often it looks like the change has been made to the thermostat and I only realize later (sometimes days later) that the change wasn’t received. This can be costly, both with energy bills and even with safety in some circumstances. I feel like it’s borderline negligence for the app to even be published to the App Store with these issues. Thermostat controls need to be reliable.