Yoga-Go: Chair Yoga & Tai Chi

I want to give a big thank you to Chris from the Yoga-go exercise app team for providing outstanding customer service. When I first signed up for the program, I mistakenly entered my email address incorrectly and was unable to log in, even though I already been charged. Feeling frustrated, I reached out to the Yoga-Go Support team. Chris promptly contacted me, quickly identified the issue, and assured me that their IT department would address it as soon as possible. When I followed up after a couple of days, Chris was patient, understanding, and offered a solution that made me feel valued as a customer. Thanks to his help, my membership was activated smoothly, and I was finally able to access the app. I’m so impressed with the wide variety of programs the Yoga-Go app offers- they are well- designed, engaging, and a joy to follow. Overall, I am grateful for the excellent support I received and highly recommend both the Yoga-Go app and its customer service team. Thank you again, Chris, for turning a frustrating situation into a positive experience.

I recently lost about 40 pounds and wanted to add toning exercises to my routine- already walking an hour 5 days a week. I purchased your program and started on the 30 day plan. At first it seemed easy enough for a start and worked up to harder workouts. I had no problems with easy and have moved into medium and am finding it difficult and currently unable to do some of the exercises but am confident with time I will get them down, but feel I will be at medium for awhile. I am 70 yrs old. I have found that now I am able to get up and down from the floor with ease which is fabulous for me. I am happy with the APP and looking forward to the toning and mobility results I will receive. I am glad also that I can stop and watch the new exercise and reverse to start it over to get it correct. I would like a little extra time when they say do at your own pace I sometimes feel rushed and not getting the full benefit. Overall I am very pleased.

The layout of their product/services is very disorganized. I purchased two specific features, and was unable to even find them once I opened up the app. I was unable to view the app to see how it would show up prior to authorizing my purchase. Once you buy the regular purchase, they force you to go through a whole bunch of other selections to add more things to subscriptions. I did not like this pressure, marketing, but was still willing to give it a try. Once I finish the purchase process, I downloaded the app. this is when I found out it was not possible to determine where the things were that I purchased. Since I did not like this format at all, I looked for another app and found one that is great! It offers more services and is extremely well organized for the same price. It is called Bettet Me. I tried asking for a refund since I didn’t use any of the services at all, however, despite my attempts to explain not only that I didn’t use it, but I didn’t want a free year subscription since I didn’t even want the three month subscription due to the poor user format. I kept getting repeats of the same offers and denial of refund. I can understand not refunding if I had used even 30 seconds of any of the program. I would definitely not recommend this app not only for its inability to be user-friendly but also for the poor customer service try better me it is amazing!