Yodel App

The app is not coded for autofill, requires a credit card rather than allowing ApplePay or other widely used payment methods (and given the poor coding, I don’t trust it to keep the card number secure), does not have a complete list of vehicle types, and requires extra steps for checkout of the cart and activation compared to other parking apps. So you end up spending a lot of time just trying to buy a $10 parking pass while your family is getting antsy to get going in the park. DCR would have done better to use one of the more established vendors with streamlined apps like the parking apps used by MBTA, the City of Boston and the surrounding suburbs, and many other cities and venues.

I have tried many times, over two years, to purchase day passes for parking at a local state park, or to buy the MA Resident Annual Pass. All these times the app has been useless. The map location fails to know where I am, despite me giving it access, or simply accept a payment for a day pass that I needed (never works). I wanted to pay for parking yesterday and it failed to do its basic task despite me trying for 15 minutes, so I risked it and parked without paying the fee knowing I might get a ticket. That’s how much faith I had in the app, willing to pay 4x more out of frustration. I find myself now logging into the my state’s DCR website to pay for the annual pass to avoid using this app for the rest of the year. Developer, please, do a broad user acceptance testing (UAT) to make sure that your application’s features actually work. Failing to perform its basic tasks loses customer’s trust, limiting your scope and reach.

I came here, as instructed by the Mass. DCR to purchase an annual resident pass $60. It collected my info on 1 page and then showed me 5 state parks on another beginning page, then it ends there. Dead end. We all know there’s more than 150 state parks in Massachusetts. The app says ‘plan a trip’ but how can you -when they only show you 5 of the 150?! I entered multiple state parks and it was unresponsive and just blank. This is an Awful app, non intuitive, not helpful and not interactive to find anything to plan. There’s no help, no faq, no info, no tips…Just a Dead end. Deserves no stars. Stay away, call DCR directly to get rid of this ridiculousness.