Wildfire Personal Banking

I’ve been a member since 2000 but this app has me wanting to pull all my money out and switch to a new bank. Transferring money is impossible even if it’s a transfer from your rewards to your savings…. It never works. The old app was great! I never had a problem with it. This new app has little to no options where as before I could do everything I needed to without a phone call or in person visit. (Which is huge for someone who doesn’t live it the state anymore). Overall it’s a terrible app. If I could leave less than 1 star I would.

I have been with Wildfire Credit Union since they were in Flint maybe in 1973? Love them. Always available when I have questions, easy to transfer money, easy to deposit checks, and credit card o Is always on spot notifying me if they suspect fraud. Love my credit union!

I literally closed my account and left this bank due to its switch to this terrible app. Less features than before. The amounts in my accounts were not ever accurate (how are you to bank of you don’t know what’s in your account). A less user friendly log-in and user experience. Clearly, no one consulted any members to see what they needed in a new app. I gave them 4 months to address anything on there, most specifically the incorrect banking amounts. They did not. When I asked to close my accounts, they informed me there was still a 5$ balance to be paid on my credit card…. Which had been paid off and showed a zero balance in all statements (online & paper) for 4 months. They told me it was an interest charge. On what? There wasn’t a balance to charge interest on??? It was so bad, I left this bank after 20 years. I advise you do the same.