App Profile: Jolt Credit Union

Dbialek

Rating: 3/5

**Update** They finally added Face ID. Thank God to have it back. The app has gotten better. It still holds the forced website design on a mobile platform which is still poorly designed. However, there are some newer features such as getting a CD straight from the app which is nice. Bill pay still needs to be worked on. It is confusing for those who do not know how to use it and I have had to help a few people learn how to use it. Should be intuitive. Updating from 1 to 3 stars. **Initial Review** The app layout and designs was pretty much perfect. This new app design up is by far without a doubt the worst design banking app I have ever seen in my entire life. It is clunky, settings make no sense, and is imitating a browser instead of being custom designed for a phone. The designers of this need to go back to the drawing board or they need to be retrained because the talent that made the last app with common sense is no longer present. What an embarrassment of an overhaul and I can’t wait for all the elderly or older users get confused by this. Horrible decision. Bring the old one back. Might go all in on another banking institution just because of this cause I do everything online.

nslyax

Rating: 3/5

Works OK, let's you check account balances and transfer between accounts. Requires you to set up a new password different from what you use for the online banking website. Does not have an iPad version. My other CU and bank have much better apps. Almost better off just using the website vs this app.

rangerrogerrick

Rating: 1/5

I’ve been with your bank since 2021 and I loved it because the online banking so so simple and easy no hassle whatsoever but today I decided to go on my account and it logs me out completely even though I have my info saved them had to redo what’s been good. Go to put my info in with this new update the app won’t even let me in and now I’m currently locked out my account at 1 am because I’m stressing about some stupid app because someone thought it was a good idea to switch up… just be better and go back to the way things were because now I personally might switch banks.