WASH-Connect

App is easy to navigate and simple to use on a repeat basis. Also it’s pretty easy to report any machine issues, and the customer service team usually responds quickly and sends someone out to investigate and make repairs. You can also submit a (very limited) number of refund requests if the machines were malfunctioning. Unfortunately, the machines located in my apartment building get pretty gnarly, and I can’t blame the kind folks at Wash Connect for it. But the fully-grown adults doing their laundry here are truly just that careless and/or physically unable to follow the most basic rules for doing laundry in a shared space: don’t overuse your laundry soap (less is more), don’t stuff the washers full, empty the lint catcher or clean out the soap tray when your done, remove your clothes from the machine promptly, and just pick up after yourself when you’re finished. Overall, it is generally much cheaper and convenient than a laundromat or a laundry service provider, but the quality of the machines in use will highly depend on where they are located. So if you run into any issues, like I described, contact their attentive customer service for a solution or just take matters into your own hands and clean the machine yourself!

Our bldg is about 2-3 months of having automated system. So far personally ive had to make 3 service requests. For one thing today’s issue was resolved after 2 phone service calls. I was advised ro uninstall n re install ap which made it work again. This should be listed in your troubleshooting menu. If i would have left it as reported first time for service person to come out it would have been big waste of time for all. First rep should have suggested this. Second the washers don’t really give value during time. Minutes are lost just waiting for water to come into washer. Same with spin cycle. Spin for a minute then nothing for 10 seconds then spin again. Its like system just passing time of cycle without doing anything. Third. Timers not in sync with real time. Get message it’s finished but find put still 6 more minutes to go. Also water lays in little compartments of where to put soap n softner. The only good thing is dryers are more efficient. Lastly when id requested a refund previously service rep made it for me. But then i was able to get it thru ap. Then i kept getting emails about my request. I answered each time saying issues resolved. Finally i got one saying since I didn’t respond my ticket was closed. All in all not on the ball

Since my first review of Wash, which wasn’t great, I’m revising to 5 stars. To be fair, a lot of the initial problems were due to this being a brand new facility, and it was just plain buggy. The recent update turns this from a sort of ordinary app into a REALLY nice app! The new status feature is wonderful. It just works seamlessly now. Well done, Wash! (Initial review) First, it IS convenient to be able to pay with your phone instead of having to go to the card machine and load your card. The fact that you have to be standing next to the machines to see if they’re available is sort of stupid as you can easily see them. It’s also really dumb that notifications only work when you’re in the laundry room. Again, I can see the machine. I know if it’s finished. And there’s no timer. Having the machines talk to the app via Bluetooth really only makes it useful for paying and not for monitoring or reminding. For the payment part, it’s good. Update: I know you are supposed to be able to check the status away from the laundry room, but the message is always “no machines”. Additionally, the notification doesn’t show up for a day or two. I know it’s all supposed to work, but it does not. I can only speculate that something is wrong with our laundry room setup as it doesn’t work right for multiple users.