VA Video Connect

This app and VA video connect process has been nothing but problems. Did all the process the test my connection before the meeting and it worked no problem. Even had a VA employee reach out to me to test a video call with her and had problems connecting but we got there in the end. On the morning of my appointment that I had waited 3 weeks for I attempted to connect to the call via the appointment link they sent to my email. I even tried to connect to the call 15 mins early just to make sure there we no problems. I tried 6 different times to use the link just to be meet by a grey screen. Processed to try and call the VA hospital mental health office to try and resolve the issues and get further instructions were I was greeted by voicemail on three different attempts. I just wanted to get some help but it doesn’t look like that is going to happen. Again thanks for nothing VA. I can only imagine how many other people slip through the cracks as well.

Over the past couple of years our VA locally has gone from simple unsecured free conference apps to using this program almost exclusively. With privacy concerns becoming more important than ever and now becoming fully compliant with HIPPA Privacy Laws I find that it is more comfortable talking about more sensitive medical concerns. This represents a giant step forward for appointments that should not be done in person. Unfortunately it is still a very poor substitute for appointments that need a physical examination and a spot on diagnosis. Most vets are not fully aware of what their different minor symptoms may mean and little issues become bigger issues very quickly. This is a good tool for informal follow up but over use will lead to bad healthcare.

I think the VA has done an excellent job with this app. I use it on my iPad with WiFi and have had absolutely no problems at all. I did have an issue where the Doctor could not hear me so she left video on and called on the phone. After my appointment was over I realized that my volume on my iPad was all the way down. That was operator error, not a problem with the app. It is a safe and secure way to have a face to face with any doctor at the va. Is positioning of a camera that serious? I think that with everything that is going on in the world today that it is amazing how we as a “people” have adapted. At least I can see the people I am talking to. There is absolutely nothing wrong with this app. Absolute Kudos to the developers and again, thank you for sour service and or support.