Utah First Digital Banking

Staff are consistently friendly and capable! Bill Pay : I use this to pay all my bills. Both repeat bills and one-off bills. I love the ease of paying my bills this way . HOWEVER: little did I know that there is not a “digital “ check or footprint to easily access when one needs to verify payment !! So when the IRS wants verification …. Good luck ! You have to send your entire months transaction page. I think if you pay a bill with BILL PAY there should be a way to get a copy of sent/paid bill with vendors name and date!!! It’s all great until you have to verify payment.

I do not have the latest version IOS and therefore cannot ipdate the app. Without the update the app does not work at all. Pointless! Why bank here if I cannot use the app with the previous IOS version. Not going to buy a new phone just to download the new IOS so this app works. Older phones that don’t update to the next IOS are screwed because you don’t allow a previous version to work anymore!

I love this banking experience. It’s clean and easy to navigate. It is missing a couple (imo) key features I’ve had with other banks. 1 - Zelle; this person to person payment service is almost becoming standard with banking and the user experience. When my banker said “you could bill pay them” I cringed out of my seat. Person to person payments no matter where you bank is important. 2 - digital card rather than having to wait 3-10 business days for my card in the mail it would be nice to be able to download a temporary card to my digital wallet like Apple wallet. Other than that it’s fantastic!