Deseret First CU Mobile

You buried the most useful features of the app and are now pushing features no one is asking for. Bill pay used to be one of the four main icons in the bottom navigation. Now it’s buried three layers deep in the UI. What even is card hub? I’ve never needed it. It serves no purpose. If you are going to change core functionality to serve some unknown agenda, at least offer a feature where I can customize the bottom menu! The card hub is front and center, taking the most valuable real estate on the UI and I have never needed it. Never used it. Have no reason to ever tap it. Even when I tapped it to see what it was, it took 30 seconds to load. When I tap “More”, there’s card hub again along with every other bottom navigation option. Why is this duplicated? At least go More > [list of features not on bottom navigation]. Ugh. This app is getting worse. Oh, and stop advertising inside the secure banking app. Screens are small. Real estate needs to be devoted to members. Not pushing products no one cares about. If I need those products, I know how to find them. DFCU is turning into all the things we hate about big banks.

Soooo easy to navigate and transfer funds between accounts; as in, the interface is intuitive. So: user friendliness, a perfect 10/10. Speed I give it a 4/10 most days, but on the good days I give it a 6/10 and on bad days I give it a 0/10. It just completely crashes sometimes. Also it’s a little weird how if I just checked my balance and want to transfer funds, I have to close the app out and open it again, because when I return to my dash the “transfer” option isn’t available anymore once I’ve checked my balance. But that said- yes. Way to go on easiness to navigate that’s a tough one to nail, I think. Good work. Well laid out and intuitive, just how I like it.

Wow. For such a good credit union I am surprised their app is so horrible. Limited options to control your bank account. Also a pain to log into for the first time. It gave me login questions BEFORE I could input my password because it's a new phone, and it "doesn't recognize" my device as one I have used before. The security questions don't apply very well and are very vague. I am also having the same issue on my computer because it also doesn't recognize my computer. I literally have to wait until their office is open to reset my password, which I know but was never allowed to input because of the dumb security questions. I thought the point of the app was to be able to Have access whenever you needed it. This is not the first time this has happened. I have only had this app for 6 minutes months and I never use it because I hate it. I use another bank's app and they have high security, but it is not this difficult to use. They should model their app after Bank of American Fork's apps. Seriously DFCU's app is cheap and unhelpful.