Mountain America CU

I am a product designer and this is by far the worst UI and user experience. I always keep up to date with the updates. But every month results in a call to customer service because of the friction points in this app. There is not enough information within account transaction history to know the to and from of withdrawals, deposits, and pending items. When you try to add an account to make transfers from the UI hides all important information making the user forget which account they just added. Prioritization of ads over information. For mortgages, you cant see any information besides your total balance. No payments, no history. There are a lot of restrictions to the user based on policies that dont relate to the UI but there should be tool tips or ways to show the user that important information at the time of need. All of these issues make it VERY hard to do basic tasks like transfer, make payments, see account history. Also, customer service numbers should be clickable links. PLEASE invest in your user experience. I am tempted to completely switch financial service providers over years of these issues.

1st these ratings are as far back as 9 years ago making 4.7 not valid for this new app. I read 10 bad to 1 good. MACU needs to really look at this app. It has serious issues. My phone is a little older iPhone 6 but it does not have issues with any apps but this one. It has log out issues and freezes. Have talked to many and reported to Mountain America. I have to delete the app and reload almost every time I log in which is several times a day. Please everyone we need to give MACU our feedback. I like the credit union and I think this app could be good but tight now it is BAD!!!! Can’t log out, failure to authenticate, screen freezes during log out, rolling dots that never end. Etc I would love to see them put it back to the old app until they can resolve the issues instead of trying to change the wheels on a moving vehicle. I would also like to see some of the old options we had like a drop down that remembers all your accounts so you don’t have to type in a user name every time. Please please fix this.

I am a full-time Security Engineer for MACU and have been conducting penetration testing on this app since December 2019 (long before it was made public yesterday). MACU contracted with a reputable vendor (different from our previous mobile app vendor) to create this app. Not only has MACU allowed myself and another coworker to perform thorough penetration testing for so many months, but we also hired a third party top-notch security expert to perform his own security analysis and review. With confidence I can say that I’m much more pleased with this app than our old one. I won’t pretend that there aren’t minor issues that don’t need attention. There is work actively being done to fix those small inconveniences. I’d just like to say that I’m much happier with this app and the security mindset and related features that it brings to the table. I’d highly recommend it to anyone else out there!