App Profile: MACU Mobile Banking

Android / Games / Puzzles

MACU Mobile Banking

Installs:

Rating:

4.73

Total Reviews:

26.6k

Top Countries:

US, NG, MX

< $5k

/mo

Reviews: What People Think About MACU Mobile Banking

rich1km

Rating: 1/5

1st these ratings are as far back as 9 years ago making 4.7 not valid for this new app. I read 10 bad to 1 good. MACU needs to really look at this app. It has serious issues. My phone is a little older iPhone 6 but it does not have issues with any apps but this one. It has log out issues and freezes. Have talked to many and reported to Mountain America. I have to delete the app and reload almost every time I log in which is several times a day. Please everyone we need to give MACU our feedback. I like the credit union and I think this app could be good but tight now it is BAD!!!! Can’t log out, failure to authenticate, screen freezes during log out, rolling dots that never end. Etc I would love to see them put it back to the old app until they can resolve the issues instead of trying to change the wheels on a moving vehicle. I would also like to see some of the old options we had like a drop down that remembers all your accounts so you don’t have to type in a user name every time. Please please fix this.

MACU InfoSec

Rating: 5/5

I am a full-time Security Engineer for MACU and have been conducting penetration testing on this app since December 2019 (long before it was made public yesterday). MACU contracted with a reputable vendor (different from our previous mobile app vendor) to create this app. Not only has MACU allowed myself and another coworker to perform thorough penetration testing for so many months, but we also hired a third party top-notch security expert to perform his own security analysis and review. With confidence I can say that I’m much more pleased with this app than our old one. I won’t pretend that there aren’t minor issues that don’t need attention. There is work actively being done to fix those small inconveniences. I’d just like to say that I’m much happier with this app and the security mindset and related features that it brings to the table. I’d highly recommend it to anyone else out there!

IS2008

Rating: 1/5

I am a product designer and this is by far the worst UI and user experience. I always keep up to date with the updates. But every month results in a call to customer service because of the friction points in this app. There is not enough information within account transaction history to know the to and from of withdrawals, deposits, and pending items. When you try to add an account to make transfers from the UI hides all important information making the user forget which account they just added. Prioritization of ads over information. For mortgages, you cant see any information besides your total balance. No payments, no history. There are a lot of restrictions to the user based on policies that dont relate to the UI but there should be tool tips or ways to show the user that important information at the time of need. All of these issues make it VERY hard to do basic tasks like transfer, make payments, see account history. Also, customer service numbers should be clickable links. PLEASE invest in your user experience. I am tempted to completely switch financial service providers over years of these issues.

About MACU Mobile Banking

TRANSFERS
- Move money between your Mountain America accounts.
- Make loan payments or set up recurring payments.
- Move funds between your Mountain America accounts and those at other financial institutions.
- Securely send and receive money with Zelle® using a U.S. mobile number or email address.¹

MOBILE DEPOSIT
- Deposit checks by taking a picture with your device.

MOBILE LOANS
- Apply for credit card, auto, RV, ATV, motorcycle and personal loans.

BILL PAY
- Schedule, edit and cancel bill payments.

SECURITY
- Set up text and email alerts based on balances, approvals, transactions and more.
- Use your fingerprint or face scan to log in with supported devices.

DEBIT & CREDIT CARDS
- Freeze and unfreeze your card.
- Change or reset your PIN.
- Request a new or replacement card.
- Set travel notifications.
- View full card details
- Push cards to mobile wallet.

CREDIT SCORE
- Access your credit score for free.

BRANCH & ATM LOCATOR
- Find the nearest Mountain America branches.
- Locate Mountain America, CO-OP Network and MoneyPass surcharge-free ATMs (nearly 50,000 nationwide).

1. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

File size: 125986816

Launched countries: USAUCACNFRDEGBITJPKRRUARATBEBRCLCOCRHRCZDKDOECEGSVFIGRGTHKHUINIDIEILKZKWLBLTLUMOMYMXNLNZNOPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTRAEUYVEVNEELVNIPYMT

Minimum OS version: 15.0

Release Date: 1259439862000

Published by MACU

Website url: https://www.macu.com

Publisher country: US

App Profile: MACU Mobile Banking

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