UnitedHealthcare

My husband and I have both had United Healthcare for over 2 years now. His app works fine. Mine stopped working correctly in November. I made 3 phone calls before I was informed I should have a ticket number. Was never told I needed one before and never given one. My rewards, step tracking, and chat feature were all gone. I call every couple weeks and get different people who claim to be technology supervisors, but can’t figure out or fix the issue. I was finally told after. 3 1/2 hour phone conversation last month that there are two technology sides. One for the rewards under Healthy Benefits and one for the medical side. They claim that someone put the shortened version of my name into the system which flagged me as having an alias and stopped my app from working. Now when I call I get passed around and these people are from another country, they speak with such an accent I can barely understand them. It’s 5 months and numerous lengthy phone calls , hours long, still not fixed. Maybe Elon Musk needs to look into the Medicare supplements and get out American technological students to work on these issues. This is the most RIDICULOUS THING EVER!!!! Seriously United Healthcare hire English speaking technology people.

It was my understanding that I have Dental Coverage with my United Healthcare (UHC) and provider. I went to my dentist to have an emergency extraction performed because my tooth was in excruciating discomfort when chewing food and just closing my mouth. I checked my coverage which indicated that extractions were covered but when my Dentist performed the procedure and submitted the claim to UHC it was denied claiming that the procedure was not covered under my dental coverage although it clearly stated extractions in my coverage description. My dentist also submitted claims for the X-ray and exams that was performed prior to the extraction and they to were denied although they were also indicated in coverage as being a part of my coverage. When I contacted UHC about the incidents all I was continually told was that the procedures were not covered on my current coverage although my coverage clearly says they are. I was told that I can appeal to have the claims paid. Why should I have to appeal to have claims honored that were clearly indicated as coverages. No one was help me except to continually tell me that they were not covered under My plan. But I was told that extractions and X-rays were only covered in the event they were for surgical procedures in the event of oral surgery or something to that matter. Which totally changed the definition of coverage for extraction. Basically I had to pay for all of the procedures out of pocket for understanding UHC new definition of extractions. I was also told that I have to contact my navigator before I visit a medical provider to see if it’s covered unless it’s an emergency