Unified Practice - EHR for TCM

Not the best. Phone app freezes often and sometimes shows a blank screen. Navigating the menu from chrome on the iPad you can’t select side menus or when you scroll to select something like fee schedule , you can’t see it. Scheduling from AM to PM sometimes automatically selects wrong time of day. Also I’ve asked for over three years to be able to toggle on amd off certain intake and assessment forms from the library and was told they are working on it but don’t. How helpful is it to be able to send out different forms to patients especially when you have different tools and are required to have a number of assessment forms for insurance companies or different strategies¿ It makes it hard as a solo practioner when you constantly have to report, take pictures and screen shots, miss phone calls, or can’t perform the functions you need to have a sleepless day

The customer service could not be better. I love the ease and organization of this app. I run a cash based practice so I don’t need slot of this the features but the app makes everything easy and if I ever have an issue or question the support team is so helpful. It feels like company cares about their product and about being helpful. There’s more updates than I think necessary and more functions than I need but sure beats paper files and the price point makes it doable as well. I also like Unified Pay merchant account integration. Thank you Unified Practice !

Whoever designed the workflow seems to not have a high-volume practice. The ipad app can’t pull up paper files / labs/ attachments to you have to go to a browser, log in, call up the patient and find the file. So stupid, so hard to use, makes it very difficult to glance back at my paper notes for older patients. Also, whenever you add a point to your acu rx the sets get erased and you have to start over. And any protocols you want to save will save your entire rx, there’s no way to select just the points you want to memorize. Plus different sections are completely walled off regarding the patient without direct links, so if you are in calendar you can’t get to their notes. Also, huge loading times sometimes, and for me 1-2 minutes lost per patient is a huge loss of time spread out thru a day, plus awkward when a patient is talking and you want to start typing. You can’t link pain areas on the front and back of the body and there’s no place for the bottom of the foot. The Tung section doesn’t have a lot of points or dao ma point groups. Arrrggghh.