UK Immigration: ID Check

I had a name change and got a new passport after my eVisa had been approved on the old one. The app worked fine to add my old passport. I should be able to add the new identity document in a similar way: going through the flow brings me back to this app. But although it seemingly scans the new chip fine and gathers all my new info correctly, when I submit to the server the new passport number never appears in their system. My options are (1) a new biometrics appointment at my expense, which I find offensive, or (2) post documents to an office in Liverpool after arriving in the UK. Meanwhile I had to get a standard ETA on the new passport, even though I shouldn’t require one, because the airline could refuse me a boarding pass if the new document isn’t connected to a valid visa. Infuriating. If the system only worked, I could avoid so much hassle.

(American, iPhone 15pro) I was actually very happy with the experience of using this app. I had one minor hiccup, but that was only owing to a typo that I had made. UKVI was able to help me every step of the way, and I experienced no delays. From what I’d read, I thought the verification would be really temperamental, but it wasn’t. It worked exactly as advertised without issue. Again, the only problem I had was because of my own typo, and UKVI helped me to find and fix it pretty quickly. Overall, I feel very safe having three factors of authentication tied to my eVisa use, and I’m happy with the implementation. Maybe it was a new update, or maybe it’s because I’m running a newer phone, but it just worked.

AMERICAN PASSPORT HOLDERS! I had a hard time scanning my passport and finding the correct positioning. I finally found it after opening my passport to the page above my passport ID with my photo, etc. on the page above, I held my phone a little over halfway up the page vertically, the page number being at the bottom left hand corner. Hope this helps. I had to hit ‘try again’ many times. Again, I did not scan the page with my photo in the passport but the page above with my signature.