Tracker, Reminder - CareClinic

First of all, this app is overly complicated and difficult to navigate. It’s like an exact replica of the Bearable app but with a bunch of extra bs. I liked how customizable it is but most of it’s behind a paywall. It costs extra to edit or delete past entries, track more than a few symptoms, and view any analytics of your data which is basically the whole point of the app. The subscription ad that pops up every two seconds is impossible to close without accidentally purchasing the scammy free trial. You’re also forced to immediately create an account without the option to opt out of providing demographic data like sex and birthday. The optional info they request is worse. Household income? Education level? Home address?? Personal health records???? I thought this was a medication and symptom tracker, not a bootleg version of MyChart with inspirational therapy quotes…I’d be less annoyed if they were more transparent about data collection and use of AI, but the privacy policy is conveniently not accessible anywhere in the app. Now I just want to delete my account data but it’s literally impossible. They make you jump through a thousand different hoops then after finally hitting delete, an error message says “the session has expired. you need to log back in.” After the THIRD time this happened, I tried the website instead. There, the “deactivate account” words just turn red when clicked and nothing happens. Seriously?? I find it hard to believe this is unintentional at this point. Their “24 hour support” is literally just a link to a chatGPT prompt instructing it to act like a customer service agent. Save yourself the headache!

I used natural cycles for birth control for 3 years. It felt great to finally get off hormonal birth control that I’ve been on, on and off, since I was a teenager. I always had side effects. I didn’t even use the app that consistently, but after a year or so I was getting regular notifications about my ovulation and the regularity of my cycle. Last fall, when we switched to “planning a pregnancy” CareClinic knew my ovulation day and we got pregnant the first try. I’m 31 and it feels really great that I didn’t spend months stressing over finding my ovulation. I also felt good knowing that if we did have trouble conceiving, I would have a three year cycle record to show my doctor to help identify the problem. Can’t recommend enough.

I ran into so many problems with this app the first day that it was virtually unusable. It was almost impossible to sign up, it crashed every few minutes, some features didn’t work at all, it was literally impossible to log in to the website, and even though they have a support site, no one responds. I’ve emailed support almost a dozen times without a response. I tried calling, but no answer and their voicemail isn’t set up, so you can’t leave a message. I can’t check on the status of my support requests, because I can’t log on to the website. Basically, for $9.99/month, you’re paying for an app that doesn’t work and nonexistent support. Look at all the other reviews of people who’ve run into the same problems and can’t even get their money back. It’s even worse that this app targets chronically ill people who are often disabled—people who are very easy to take advantage of. The developers should be ashamed of themselves. Oh, and just an FYI: if you want a tracking app with great support (they answer within 30 minutes—I even got a co-founder helping me) that’s cheaper by $3 and that actually works, head on over to OpenCare.