Touch of Modern

First of all, I love ToM's business model, product selection, and customer support. The few times I've had problems with an order, I've received a response very quickly (usually in less than a day), and the customer service rep took care of it efficiently. The app itself, though, could be slightly better. It's not bad, and there's definitely been improvement (such as the added categories sorting, and filtered views). Another tweak would be the ability to create lists. Definitely a favorites list, particularly since some products are edible, or degrade with use (such as soaps). With that in mind, it would be hand for it to have two views: in stock, and out of stock. Since the lineup changes to feature a variety of products, and some recur, while others do not, this would be easy to check instead of having to go through the whole inventory periodically to see if a desire product is back in stock. This could also help maximize purchases, as there are occasionally products that I would like to purchase, but either don't have the money that month, or have already spent more than I desire to in that month (I, like others, budget my spending on non-essentials) but would purchase in the future if I know it's in stock again, and can easily find out when it is.

About six months ago, I had a coworker turn me on to Touch of Modern due to my obsession with exotic skin shoes. Sure, I downloaded the app and started looking. I always saw great deals on some amazing stuff, even the shoes I like. But, I never bought anything until last week. And let me just say this....there has never been an e-commerce only store that I have enjoyed shopping with as much as this one. When I say that the product selection they offer is out of this world, that is an understatement. When I say that the pricing they offer is 100% unbeatable by anyone & anywhere, that is an absolute 100% fact. But, when I had to reach out to customer service for a question, not even about anything that was wrong with my order.....to say the level of service and attentiveness that I received is second to none.... Well, then that would be the most incredible understatement that a human being could ever make! Chick-Fil-A, Build-A-Bear, literally NOBODY has service like these guys. And when you factor in they have the hottest items on the market and insanely unbeatable prices...then I don’t know how you could not shop anywhere else! 10 stars, 5 thumbs up, and a celebration to Touch Of Modern for figuring out how to execute retail 101 flawlessly! And as a 20+ year member of the retail management community, that is a level of praise I have never given to any retailer ever...online or brick and mortar!!!! Customer for life!

I want to start by saying that I really like Touch of Modern. I’ve spent a large amount of money, and gotten a lot of great products from ToMo. Including, clothing, jewelry, accessories, art and even out of the ordinary stuff like swords and cool new tech. I rate the app 5 stars because it’s very reliable (rarely crashes), intuitive design and layout, and just beautiful. Though, lately, I’m unable to use Apple Pay to checkout because of an error that says ToMo doesn’t ship outside the USA, though I’m definitely in the USA. I rate the business 4 stars. Because, while I love the app and product I get from ToMo, it’s sometimes infuriating how long I have to wait to receive the product after I spend my money on it. Seriously, waiting 3-5 weeks after buying something these days is extremely infuriating. Sometimes, and I mean sometimes, I’ll get a product within a week after a purchase, though that is rare. Most of the time, especially lately, they’re pushing the 3-5 week estimate, and have been late on numerous occasions. Granted, Customer service is great when you inquire about your order, often giving a small credit to offset shipping costs, if your order is late. Now, I’m sure this delayed shipping has something to do with the prices being so discounted. However, there has to be a way to speed up the shipping times while maintaining the discounted prices. Please figure it out. Because I (and, I’m sure many others) HATE waiting weeks to receive a product after a purchase. And that is my one and only negative thing to say about ToMo. Besides that, I love everything about ToMo and will continue to spend my money on the quality goods ToMo has to offer.