Thomson Reuters Authenticator

I’ve downloaded a lot of non-functioning/worthless apps in my day, but this one takes the cake by MILES. I remember way back when, not so long ago, when the overriding goal of any app was to make your life easier. This one does the exact opposite. Sometimes I’ve spent hours, literally, just trying to log in with all of the obtuse, nonsensical hoops this idiotic app makes you jump through. And it still doesn’t function. I mean, I understand the goal of wanting to keep your financial accounts secure, so to that I say “Well done gents, mission accomplished!” I can’t even get into my own account. Whoever is in charge of this unmitigated disaster of an app needs to reassess their career trajectory and maybe pursue a more linear path perhaps as a fast-food fry cook (no offense to fast food fry cooks -may least they create something that actually has value - like French fries. This app offers nothing of value. I’m anxiously awaiting the day I can rate things with zero stars… When that day comes I’ll be back to change mine. Oh, and as an aside, the few folks who say this app is awesome most likely are employed by Thompson Reuters or related to them.

This took all of 2 minutes to set up initially and another 1-2 minutes to set up cloud back up. All of the people rating 1 stars don’t seem to understand technology or how MFA works at all (seriously dating themselves in their reviews… bold). Easy to use, easy to understand. If you don’t understand it, google Multi-factor Authentication. This is MORE than 2FA and far better. It needs to be secure for obvious reasons so making it so you can just get into it from a different device without having set up the backup would be silly. You’re on a new device, it doesn’t matter that the phone number is the same, all of the other information on your phone (IMSI, TMSI, deviceID, etc.) DOESN'T match so of course it wouldn’t work. Before you leave a poor review, ask yourself if it is the tool or if you just don’t understand how to use the tool.

This is difficult to set up in the first place, it took weeks & someone else who managed to figure it out. Also, not migrating to new devices or at least making it ABUNDANTLY CLEAR that you’ll need to re-set up on a new device & should create a backup when you initially set up is the worst. I got a new phone & now can’t set up my Authenticator, as I no longer work for the company I needed it for, but still need it to access my W2 for tax purposes next year & can’t without this stupid app. There needs to be general emergency codes or an easier way. I get it’s for security but if I can’t access my information, it’s not really helpful.