The Yiros Shop

1. Using the app I tried to select a lamb shoulder regular size yiros. The app wouldn’t let me [add to cart] for regular or XL sized yiros. I was only able to add a small yiros to the cart (I’m on iPhone8 and had just downloaded the app today) 2 Selecting sauces is confusing. It’s says you can have two free, but there is a price after each sauce. There is also no option to select a double portion of sauce. 3. The store selection screen is extremely slow. I selected ‘no’ to location services, as I already have my favourite store set. Then took about 30 seconds before I could select the Albrion store an continue. There was no loading symbol during this time, so I though the app had crashed 4. I navigated back to the Store Selection screen and it is displaying ‘RedCat Test Location’ - this should be removed when putting the app into production. 5. The sign up process only allows email address sign up. Would be good to allow google, Facebook and Apple authentication. I hate having to remember passwords for Individual apps. App still needs work before being release to Prod. If u lose early adopters due to the poor customer UI it could be hard to get them back.

The app is easy to use and good is great but used the app to order a pick up and it informed me it was ready in 10mins which was great! Only problem there is, went to the shop to pick it up and it actually wasn’t ready and there were heaps of people there. No fast track to get the order through and had to wait 40mins for the order to be prepared (even though the app was still saying ready for pickup!!!!!) need to sort out the actual times on the app and it would then be good to use. This was at the Cannon Hill store.

Super disappointed with today’s experience. Went to Yiros Stafford website. Saw free delivery, was directed to to App Store. Downloaded app and made an order. Incorrect order delivered (bag said Chris). Called driver who stated that it was the order given to him. Called Yiros shop Stafford who said… “We have no control once the UBEREats drivers picks up the order, they sometimes pick up more than one”...I DIDN’T MAKE AND UBEREATS ORDER (nor have I ever because I don’t agree with the treatment of the drivers and the default to blame them for every screw up). I explained to the manager that my order was not made though Uber it was made through them and their app so I expect them to take responsibility. Options provided were to pick up my order or get a refund next time I was in store, and they threw in a free Baklava. The girl I spoke to initially and the manager were both polite and reluctantly helpful. Not impressed with the default blame to the driver, NOR the lack of transparency around who would deliver my order, I (perhaps ignorantly) assumed they had their own drivers. Quality of food was average.