TenantCloud Pro

I’ve been using this app for almost 4 years now. It was a smaller business and let you use it free if you had less than about 50 doors. It’s extremely hard to navigate the app. It’s not intuitive. Online payments are are slow and broken that we’ve given up and had our tenants just Zelle us directly. Which isn’t ideal. Now that it’s Jan 2024. I noticed that I was locked out of my account to pay a new paywall fee I wasn’t aware of. No email, no notifications within the software. I posted to their FB group but they censor and block any negotiate questions or concerns you’ll ever have. The people on their community group have fled by the hundreds. The ones who do still use their online payment system say it’s taking 5-7 days to receive payments. Good luck keeping up with bills if your tenant ever pays late. Glad we’ve been taking payments separately and instantly. No response from FB. No response from online ticket. Decided to call them directly today and they confirmed they added a new paywall and there’s no more free accounts allowed. I simply asked for my records from my account for tax season and proof of records. They told me I have to pay to get those records lol. WOOW. You absolutely lost me as a customer if you’re going to randomly lock me out and ask for payment. If you’re going to outright disregard my records for the past 3 years. There’s no way I could recommend this company. Flee and don’t waste your time here.

I use this to manage a dozen rental properties. The interface is very good and intuitive. It has a lot of good features such as a customizable rent roll, task list for maintenance issues that replace what I used spreadsheets for. The applications and tenant portal for collecting rent online and receiving applications is good. Weaknesses are connecting to your bank, this took a while and payments received are slow. For example a tenant making a rent payment on thursday morning and on monday it still has not been put in my bank account. There needs to be a method of payment that accommodates popular apps like cash app or a label that can be assigned to how rent is marked paid by youbgvtnants that use these apps. Overall I like it but they have to improve in processing times or I'll move to one of their competitors.

I had been using application for over 15 months and witnessing great features of this platform. I am using it as a landlord to manage my 17 properties; it is really impressive platform augmented with great efforts of team making it an enterprise platform that the best out there will have great potential to grow adaption quickly. I love the features of tracking my tenants, monthly rental run, reports and ability to export them into excel and being of global support supporting my local currency and entry in Arabic. Rental due posting is automatic and at my convenience I can configure timings, lease renewal is great feature, credit and receive payment against various payment methods is very helpful and the team keep me impressed with their great support, tips and enhancements. Well done and keep the good work TenantCloud!