TaxiCaller - for passengers

I had a very bad situation today I was quoted 11 dollars for my cab fair the driver proceeded to charge my card 14 without hesitation before I could speak up my phone vibrated I get notifications every time my card is used and it was confirmed along the ride the driver picked up another individual that stated he was paying with card and the driver told the passenger it wasn’t working that would have to stop at the store I don’t know why I was charged 3 extra dollars I tip when I can I don’t know if it went to a tip or if it went too a stop I didn’t get I’m very upset a driver can lie and manipulate people help who they want and take advantage of other people I haven’t I’m upset because there is no support customer can tell superior about the misbehaving or problems now I’m obligated to find a new taxi service I’ve reached out calling on my lunch that’s now over and it’s saying due to the hi call volume please try again later I’m very upset

I downloaded this to use while I was in Scotland to travel between airports. Booking a taxi was super easy and I received an email confirmation as soon as it was submitted. I doubt I will use this app once I’m back in the states, but overall I feel like it’s a pretty decent app. My only complaints are: one, I was unable to pay online (I think that was because I was using a prepaid travel card) and two, I had to log back in every time I exited the app. These two things weren’t deal breakers, so I am still really pleased with the app.

There needs to be a way to save a booking. Let’s say that three days a week, you want to book a ride from point A to point B. You have to enter the information every single time. Also, it is very annoying that the date is always shown “European style” with the day first and then the month. If I book a ride on August 1st (that is, 8/1) why does it say I booked the ride for 1/8? If you're going to sell an app to be used in The United States, then at least give users the option to display the date the way Americans are accustomed to.