TalkTalk

Shocking service from this company, their broadband service is intermittent at best and you have to fight them every step of the way. An engineer was called out to my property who confirmed a fault in the cabinet which is the responsibility of the service provider yet they still tried to charge me for the engineer. Their app will not allow you to log in and neither does their website due to some sort of fault on their systems so if you want to have any contact with anyone you have to phone them. When you phone them. You can be on the line waiting for over an hour to actually speak to someone. Absolutely diabolical company all round, I do not have anything good to say about them.

You open the app and literally get a “something went wrong” pop-up on the screen that you can’t get past. I will tell you what went wrong, me choosing TalkTalk on a 2 year contract, that’s what went wrong. Anyways, back to this torture experiment of an app… It doesn’t let you login or see any screen beyond the first screen with the TalkTalk logo and a button that says “retry”. Not login or next, just retry. That looks pretty intentional to me to know your app would have an error right from the get go to put a retry button front and center. I truly doubt there is anything beyond this one singular screen that doesn’t go anywhere, and they did that on purpose so that TalkTalk could claim that they have an app like other broadband providers, when really they built a fake app. Prove me wrong TalkTalk!

Throws me out of app within a few clicks, cannot contact support, calls to TalkTalk or general support is like being slapped with a brick wall and refusal to help especially when specifically stated “APP DOES NOT WORK” I am on latest iOS & app is upto date Further attempts to login says email login address not recognised or incorrect… at the bottom it says: got a problem? Message us… tap this and… you guessed it… Error, retry … this is a looped message Uninstalled and tried again to no avail