My Utilita

You have been very helpful in sorting out both my accounts since the price hike started. I really do appreciate it. But I do worry about what will happen if your do have these blackouts,we’re will it leave people like myself who are disabled. I have to use a stair lift,and this is causing me a lot of worry, but I’m hoping that that the way you have helped me in the past,you keep on doing so in the future. Life is very hard for everyone if they are not one of the rich, but no one should have to live in cold houses and with lighting. Upto now I have been able to heat just one room at a time,and it’s working out ok, if I’m in the kitchen I get the warmth from the cooker, so I don’t think I am suffering as bad as many others are, and I think that’s down to your help also. I know my electric bill will be astronomical,and if I could pay it of I would willingly do so. But thanks to you and your understanding, I cam pay you each month at a rate I can afford. So all in all I am very happy with the way you have helped me in the past,and hopefully you will continue in the future . So once again thank you Ps could you tell me if these black out will stop my stair lift from working. Thanks, Mrs DJSAWYER

The moment a man came to knocking our door to representatives from Utilita and offered a £100 cash back after we put the new smart meters. Because he was aware of we are planing to find elsewhere instead! After over 6 months the customer services including this man his boss we spoken over the phone and denied the offered but in the end he was agreed to pay within 2 weeks then nothing and we have contacted to the customer services many times and they all said already put on the system and will pay within 2 WEEKS again! Still nothing or telling us the supervisor or the manager will calling us next day morning but we never heard nothing! They used all dirtiest tricks to fooling you until you done your purchase and you will never receive nothing as THEIRS promises. However also the Apps can’t see the balances only see when it suits the system and you can’t really see the balance on the smart meters only on the Apps and I have no idea what amount I should be paid into. The constantly maintenance and asking to upgrade but there is no upgrades button or not on the apps either! I know is save time to the shops to top up apart from that I can’t see any useful! I am searching another supplier definitely the Utilita not great as it is! Lying with the offered and denied and delaying until never happened! because they wanted to earning the commissions/bonuses and do whatever it takes to lying their teeth out until they put the meters and they will never get back to you with their promises! That’s what my unpleasant experience with Utilita with Utilita new smart meters

I am just getting used to tech and at my age it seemed so much jargon and complicated apps smart phone pc tablets and i pads were like a horror device only a youngsters chosen device as taught at school from age related and age appropriate language and the ability to learn and absorb the knowledge. As an over 60 self taught as much as I could absorb my anxiety was so intense and knew I needed to know how to do basic stuff as everything has turned into emails and apps as the only way to keep with the times no human contact by phone covid preventing face to face advice and felt like an undereducated and illiterate drop out a child is more educated and knew I would never change too long in the tooth as my 8 year grandson was trying but too fast and obviously expected his mentor and wise nanna should know it all lol I eventually bit the bullit and got all the tech stuff and smart meter and my phone and leisurely read and downloaded apps and was so pleased to see I was able to connect and it was so easy to use and I enjoy it because the app like Utilita is in a very good easy to use and get all help on the home page and meter screen without disconnecting from the app having a save button and then you can know your not using excess data or whatever to take your time to explore and see how easy it is. Utilita is the best app with us elder novice users become expert in the app world and know the app will help on all other stuff not just energy. Thanks for your assistance and help me confidently say am not scared of tech actually love it now phobia cured by a descriptive and excellent design of a complete inclusion of all experienced and novice users well done and keep up the great work of your energy supply and services and I will be happy to be a life long customer.