T-Mobile Safe & Found

I had the app on my son’s phone to use the specific location tracking. It is hidden and his phone is restricted (iPhone parental controls) so he cannot delete the app. I used the general location feature on my daughter’s and spouses phones. My son was able to turn off his location or goes in airplane mode even with iPhone restrictions on, which renders this app useless except for the general location finder. In June the general location finder could no longer locate my daughter or son’s phones and it changed the name of each family member within the app to my name because I am the account owner. Now when I look at the app it shows my name on all 4 phone lines and there is not a way to change this that I could find. Last week the general location stopped locating my spouses phone. I can still locate my spouse and daughter using the iPhone ‘find my phone’ so know their locations are on. Despite deleting and redone loading the app and deleting the phone lines and adding them back on the app, this app does not work at all. I am cancelling the app it is not worth the $10 per month when the only function is my own location, really? Plus, I feel a refund is owed for the past month the app didn’t work at all on my kid’s phones (message is unable to locate device). Waste of money and worst developed app I’ve ever used. Sprint needs to just terminate this app and stop ripping people off. I gave it 1 star because a 0 star rating was not available.

I have had every locator app sprint has had and this one by far has to be the worst one. Only accurate location given is me when I’m looking for my son. Every time I go to locate him it defaults to a location he hasn’t been in 4 months, hit locate now and always states can not be located. Have to go out of app then back in and try and hit just the map to find him and then it’s a 50/50 chance I will get a location anywhere near him. I have even had him with me with phone on fully charged, location on, and it stills tells me he can not be located. Going to delete app!!

I was super interested in this app when it was explained to me at the sprint store. Especially because this is my child’s first cell phone and I wanted to take precautions that they are using it appropriately. So the parental controls of website, app, and phone restrictions were perfect. Until 1 month after having the app the feature of phone/text restrictions were removed from the app but the website and sprint still used that as a selling feature of the app. Please restore that feature!!! It was such a great part of the app, to have the ability to restrict phone numbers ( ie political robo calls or 800 numbers) from calling by 10 year old child’s phone . Please update and include that back into the app!!!