My Boost

I contacted Boost Mobile customer service in order to edit the name on my account, instead, the representative I was paired with changed my phone number. He lied to me and said it was not changed in order to get me off the phone. After we called back and it was confirmed that he had changed my number without my consent, the new representative sent me on my way to call a boost mobile store location because according to him “they’re the only ones who can give me my old number back”. Upon calling the store and being told that in fact they could not do this and the representative was also lying to me, I called customer service back. I was finally paired with someone who was not entirely incompetent and he was genuinely attentive to my situation, although not able to help in the end. Now I am stuck with a new phone number after having my last one for many years, all because I needed to edit my name on the boost account and the first representative clearly does not know how to do his job or listen for what the customer wants. He never asked for my consent to having the number change and we told him no multiple times. If you are foreseeing a possible need to change any information on your phone account, don’t choose boost! You will get lied to, pushed off, and stuck with a phone number that you don’t want. Save yourself the hassle!

I have had a WiFi hotpot plan with Boost for a couple of months now and have had difficulty early renewing my monthly plan any time I use the data before the next payment date. Previously I have used the chat option to have a representative help me out; this time around, however, I was notified that the chat option is unavailable and the normal hours of operation were marked as “closed” for all 7 days of the week, presumably due to the current COVID-19 health concerns. I certainly understand the desire to protect the health of their employees by not having them enclosed in a crowded call center, or what have you, but there is no link on either the app or the website that allows you to perform this task. When I tried calling the customer service line, it advised me to hang up and referred me to the website or app, which I had already established did not offer the option I needed. It is very frustrating and disappointing that I can’t get this done through the app, which is fairly straightforward and user friendly, otherwise.

This app really makes my life easier! I’m able to pay my bill from the app it’s easy not all complicated like I’ve seen others. I can pay with the reboots card I purchased from Walmart or wherever I can pay with my own credit card. You can check your account information & you can shop too. If you’re thinking of getting a new phone or need to add some extras you can do all that from here! It’s reliable and has never failed me🤞🏼... I use to be (depending on the situation I’m still weary) very skeptical when it came to paying my bills over the phone/online. I like walking into the company I am giving my money to Handing it to a Human & walking out with a receipt!!!! But over time I feel very comfortable with this app! After I’ve made my payment just moments after I get a Confirmation Text. & I can go back to this app & see the payment was successfully processed! It’s easy & anything that makes my hectic life easier is welcomed! Thank You Boost! (& Apple Store for offering this app)😊