Swappa Marketplace

Avoid this app at all costs! I’ve never written an app review because I’ve never needed to, however this poor excuse for an app is the worst app I’ve used since an iPhone 4. The staff lies to you. I uploaded pictures that I wanted to sell. I accidentally uploaded one in the wrong order, guess what? They don’t let you organize the pictures or even deleted them! So if you want a picture deleted you literally have to email support then ask them to delete it. Here’s where the lying starts. I emailed customer support to delete one of my pictures and the lady said that there was no pictures on the listing? Upon checking my listing on my phone, not only was there pictures on the listing; she deleted the one that I asked her to! What a ridiculous thing to lie about. So day 2 of using this app rolls around. It’s been 24 hours since I posted my listing and it’s still not approved. I looked online to see how long it’s supposed to take, the Swappa support team said to should be approved within a few minutes or you need to email them. Great! So I email them and again, they say there’s no pictures! This time I email this guy back a literal screenshot of my listing with my pictures. This app is horrible please do not use it.

I'm writing this review to warn others about the terrible selling experience I had on Swappa. I listed my phone for sale on the app, and it was immediately purchased by a buyer. However, the buyer then refused to pay for the phone, and Swappa refused to help me. I spent weeks trying to get in touch with Swappa customer service, but I never received a response. I eventually had to file a chargeback with my credit card company, but I'm still out the money I paid to list my phone on Swappa. I'm very disappointed with Swappa's customer service. They were completely unhelpful and unresponsive. I would not recommend Swappa to anyone who is looking to sell a phone or other electronic device. Here are some of the specific details about my experience: I listed my phone for sale on Swappa on May 1st. The phone was purchased by a buyer on May 2nd. The buyer contacted me on May 3rd to say that they would not be able to pay for the phone. I contacted Swappa customer service on May 4th to report the issue. I never received a response from Swappa customer service. I filed a chargeback with my credit card company on May 10th. The chargeback was approved on May 15th. I'm still out the money I paid to list my phone on Swappa, and I'm very disappointed with their customer service. I would not recommend Swappa to anyone who is looking to sell a phone or other electronic device.

I love Swappa overall but they do have some work to do on their app. Me personally as a seller have experienced many issues with search terms, random crashes in comment page, unable to load shipments through the app, and options are missing for certain devices where they need to be required. If your a buyer I would suggest using the browser, it’s a lot better. The reason I use the app is for the notifications, but they recently stopped working too. If Swappa staff reads this I would love to offer some more feedback and be more specific just contact me.