Swan: Grocery, Cleaning & More

I reported the issue of cleaner who came to do the service without vacuum, cleaning liquid, also equipment (which I additionally paid). They weren’t even clean my washrooms until I asked and they told me, they normally do simple cleaning not deep cleaning so they don’t use vacuum or cleaning liquid or tools to clean the floor or wash room only by water. I have never ever seen or heard this kind of service before. And I found out this other cleaner was complaining the other said “I have told the other cleaner to prepare but he said no need” and also told me, it is complicated cause of that cleaner. So I contacted online CS name Mugahid which is not focus or he is just irresponsible to take care any reports or issues from customer. Asking me what is the issue after I wrote a long chat of what happened to my booking, like he didn’t even bother to read what is going on and response to me the not on point things then only said sorry for the inconvenience, blah blah blah that doesn’t sincerely feel what a customer think about the room is not as clean as it supposed to be after hiring cleaners to do the job. Trusted Swan even there was small issues on my booking before which I never raise a complaint but not this time, it is just getting worse. No wonder so many negative review.

I have hired two cleaners for two hours along with cleaning materials. 1- one cleaner showed up and barely can speak English and when I asked about the second cleaner she gave the driver number and I had to coordinate with him to get her. 2- they didn’t bring the cleaning materials and again due to the language barrier I had to speak to the driver who have asked someone from your subcontractor to call me back and informed me that it will take 25 minutes until they will bring the cleaning materials. 3- the cleaning materials was only few mobs and towels and literally a small glass of water that contains some cleaning substance (which wasn’t effective) and I had to provide them cleaning materials from my home. 4- they got no vacuum and they used mine. 5- the cleaners have no experience and I had to supervise and and ask them to repeat each area they cleaned. 6- I contacted the live chat support and I got zero support from her end and when I asked for a manager I got the typical reply (Not available) and you will receive a call tomorrow. 7- the live support agent have confirmed to me in the chat that the cleaners will bring the cleaning materials and the vacuum which obviously didn’t happen(check the saved chat). I need a refund to my money as all the services that I paid for was not delivered nor fulfilled and I had to hire another cleaner today to redo my apartment.

Terrible service. Booked and paid for cleaning services in advance. Cleaners turned up almost an hour late. I got no call to update me. I had to call them to find out what was going on. First time using this service and it will absolutely be my last time. Will stick to Urban Clap or Just Life. Update: The worst service I have ever received in Dubai. Dirty and unsanitary cleaning cloths, mops and buckets were brought to my house to clean with. Even though I paid for cleaning products I had to buy my own immediately. The cleaner herself was also terrible at cleaning. I had to clean with her in order to ensure she was cleaning properly. They sent her with a filthy and faulty vacuum. A second vacuum arrived and that also ended up being faulty. I contacted the company expressing my shock and disappointment at the service but to this day nothing has been done. I have now reported them to DED Consumer Rights because this is unacceptable. I would strongly advise against using this service. 0/10 would not recommend