State ECU Mobile

I’ve been banking with State Employees Credit for a good few years now. My step dad had created an account for me when I was a teen to manage my first debit card. I just kept using the bank since there weren’t many issues at first. The bank supposedly was supposed to have an early direct deposit service (which it didn’t), but I didn’t mind so much, as long as I got my check on the day I’m supposed to and no later. The banking app started to have problems a couple years back where it would show that you still have spendable money in your account. I go to spend that money I supposedly have, and check my account later that day and I have even LESS money than what I should with what my spending balance originally said! Just the other day, my account said I had $500. I didn’t before, and though maybe the bank deposited part of my work check early (as that’s something they can do). Well I go to spend my money again, and now I have -200 in my account. These glitches are costing me so much, it’s ridiculous. I wouldn’t bank with them, I wouldn’t use the app, and I wouldn’t trust them. The bankers at my local SECU are nice, and I know it’s not their fault, but don’t bank with them. There’s nothing that they can do to help since it’s a bigger issue.

By looking at the other reviews I’m not alone on this despite not using this account for literal years. I used to only need my member number and a password to access my account. Now it is just rejecting my login and change password attempts. I called the bank and they said that I need to make an entirely new account. Well guess what happened when I tried that. It rejected it told me to CALL THE BANK AGAIN. I’m just gonna go to the bank and see what in the name of Ares and Athena is going on because I do not have the patience for this. Seriously guys, you didn’t need to do this. The old site and app were great. All you guys needed to do was follow the saying “if it ain’t broken, don’t fix it.”

The previous app was easier to understand, it used to be easier to follow our transactions, this app isn’t accurate and is too complicated. Not to mention, secondary account holders can’t even log in. I’m still waiting for the bank to help get access for the secondary holder. We are having to write down everything we spend to make sure we have enough to cover everything. This app is just making it easier for the customers to overdraft because one could be thinking they have $300+ and in reality, they have $30. There is no way of seeing what is pending or for how much. It’s just going to be easier to transfer all our money to a different bank. This app is too frustrating.