Snackpass

Went into the Menifee store and handed this guy worker two of my cards that had a total of $45. He said he would add them to my account but didn’t take my phone number or my full name. I asked him if he needed my information and he said it was not necessary. One of the folds that carried the card had my first name on it but the other card did NOT. That was about three weeks ago, I still don’t see a credit. Now I went into the Murrieta store and ordered a free drink but the manager said I had to order the free drink on the app. The free drink is a large so I put in a large drink with boba and waited for him to come back to the counter. Then when he came back he said I did it wrong and I needed to take the boba off because it was charging me the full amount so he walked away again (by the way, they were very busy) then I took the boba off and it was still charging me $1. and change. Several minutes later he appeared again and said I needed to change the drink to a regular size in order to get the free drink. By this time I was running out of patience. He walked away again and I reentered the order, by this time the system said “something went wrong, check your email and TRY AGAIN.” I am very frustrated. Yes, I finally got my free drink but when I told the manager about the two cards I had returned to the other store he told me I had to check with him. He asked me if he took down my phone number, and I told him NO. I really like the owners but this new system they have stinks.

Snackpass has awful customer service the inherently inhuman robot system they have set up is slow and if it is a real person on the other end, they can be very rude. I ordered food for delivery and I put in the instructions to call when they arrive. Instead when the driver arrived here, they did not even try to text/call me and when I went downstairs to pick it up, my order was gone. I contacted Snackpass customer service and they said they tried to ask the delivery courier for a refund but it was denied and therefore they cannot provide any refund for me. I find this extremely frustrating and weird as to why they would offer delivery service at all on their app if they cannot guarantee delivery or provide aid when they don’t deliver. The delivery set up is even weirder as it uses a second party service to deliver and when you order for delivery through their app it provides you with a link to track it that only updates semi frequently. Half the time the page wasn’t updated and didn’t show where my driver was in real time. I even contacted them again to see if they could reach out again for a refund since I placed it through their app and asked why they couldn’t refund it and they instead ignored my message.

I have had good luck with snack pass. Until today. My order was left outside my job and was taken before I was able to get it. I was not called or texted about the delivery being here. I would have told them they can just leave it. I work in new haven on a busy street. Someone had a free meal on me. When I spoke to support I was told I would get a refund in 48 hours. That doesn’t help me today when my food was taken. I wanted the order replaced or a credit to order it again. They never replied to my last response. I waiting for 10 minutes.