Smart Lights, Wi-Fi

After installing my Legrand Smart Switch to run a ceiling fan, I had trouble getting it connected to my home network. I contacted Customer Support, which had to escalate the issue to their second level support group. I was immediately put in touch with Scott who quickly identify to problem as being an issue with my AT&T router. He explained to me that they were aware of the problem and were working on a solution. He took my contact info and told me he would get back to me once the new version of the Legrand app was out in Beta. Sure enough, I got a text message today from Scott who then called me on the phone and walked me through the entire set up. Switch works like a charm now with my Echo Dot. Extremely pleased with the overall level of support for Legrand. I can think of an awful lot of companies that could learn from these folks the right way to treat their customers. Thanks to Legrand, and especially to Scott!

Long post, but worth it if you are having issues, or reading the reviews thinking about getting legrand.Yeah I got the smart dimmer that works over Wi-Fi, and like others I had an issue or two. Also my problems involved the switch itself. After scrolling thru the reviews here to see if others had any of my problems I saw where a guy named Scott who works for legrand was responding to people. He posted his number multiple times so I figured I’d give him a call. I got to say he was the best. He recognized my problems immediately and had not only the app working for me but also the issue I was having with the switch itself. I understand the frustration some might have if theirs isn’t working 100% out the box. I can tell you Scott and legrand honestly make it very easy to tackle any of the issues you might have. Even though he’s working from home due to the corana virus he took the time to walk me thru the few steps I needed, and everything working great probably within 5-10 minutes.I also know they are working on releasing an updated app that can resolve some of the issues people are having. So if you speak with him and the issue isn’t resolved I feel confident they will work on it to make an update. Sometimes we need to sit back and remember things aren’t 100% from the start. Although the app and the switch are doing great, some issues arise with the way the switch communicates with the router you have(like mine). If you talk to them they will likely have you running immediately. If not I feel confident they will work to resolve it in some fashion. At the end of the day I like having a superior product that has an amazing group working for them that is there if needed.

**** UPDATED REVIEW****** Scott got on a call with me as promised and, within a few short minutes, we had everything working!! He was kind, patient, and very knowledgable about the product and the software. Outstanding resolution. I’m upgrading my rating; but not to a 5. I should not have has to go through all of this. Thanks, Scott!! Previous review below. Leaving it because it’s important to know where I came from. I have yet to get the app working with the switch; and, needless to say, Amazon’s Alexa. The device no longer commects with the app. It’s nothing more than a regular dummy switch now. It works, but only if you walk up and turn it on. You spend this kind of money on technologically sophisticated devices, you expect them to be tested and working. I have spent a good deal of time with “technical support” only to be told repeatedly to “wait until next week, we are issuing a major fix...stay tuned”. Well, the fix never comes. I have purchased a room full of Radiant plugs and switches. I don’t have the luxury of changing them all out for another brand because of the expense involved. I just want what I’ve purchased to work!!! Buyer beware!!!!