App Profile: FanSync WiFi

WesInDC

Rating: 1/5

I purchased six Fanimation ceiling fans and am pleased with their quality and performance. However, the accompanying app is underwhelming and does not align with the premium experience one would expect from a high-end brand. If Fanimation aims to compete with other top-tier manufacturers, investing in a more user-friendly, reliable app would significantly enhance the customer experience.

vhteacher

Rating: 2/5

I decided to purchase 4 Fanimation fans because of their quality. The app regularly doesn’t work well which I will address but one problem I have is that I purchased and installed 3 Kute fans and one Hugh fan. The FanSync app works with the Kute fans but not with the Hugh fan. I’m not sure why Fanimation would sell fans that don’t work with the FanSync app. Anyway, I gave the app 2 stars mainly because when it is working it’s great. But it doesn’t work often. When it doesn’t work, the controls for the fan won’t work. For instance you move a slider and it will go back to the original position. You click a button to turn on the fan and it won’t turn on. One work around I found works is that I restart my device then everything works. I use an iPad and an iPhone. Also doesn’t work with Apple HomeKit. Fanimation needs to fix this.

Fzm4yb

Rating: 1/5

Please update this app - it just never works correctly or consistently. The installation process is antiquated and prone to errors. I used it for a while but for the last six months or so it just does not function.