Smart Financial Mobile

We have been members/consumers for over 25 years. When we joined we were young and had some debt issues. They help us recover and looked at her credit as an individual with such care and compassion despite our bad credit scores back then. Fast forward to the present, they are always willing and able To help us with any and all of our financial needs. We are thankful because a larger chain just doesn't seem as dedicated as a credit union does.

Hard to communicate with someone live. The mobile app have a lot of glitches, like remote deposit, it’s always crashing. However the feature of transferring money is lightening speed. Overall I am satisfied with this bank compared to say Amegy. I don’t like that when income tax season comes they want to hold all my money and won’t give it to me for several days, they “hold it” but it’s a government check. Don’t get. I’ve been banking here now for a good 3 years, and I will continue to be a loyal customer, I just think they have a long way to go before it is more efficient.

Love the app! Our local office is terrible. Terrible location as well. No drive thru. Nobody inside to help you but to point you to a kiosk. Instead if transactions other employers can be getting these people in and out in a kind friendly hurry. People don’t like to stand in line. Short line ok. Long line moving on. But no line moving is terrible. I was there for one hour depositing these checks into the kiosk. It was miserable. One of the folks could have helped me quicker since I just open an account for my daughter. But after the young lady finished opening that Acct, I had to use the kiosk also by standing in that long line again. Terrible set up. Need more people not computers behind them working with you. I try everything in my power not to go there.