Shovler: Snow Removal OnDemand

First off I am going to be very excited to start this shoveling job when the stupid stripe thing approves me, which is ridiculous. How you guys set it up because Kalshi is simple with stripe. Literally you use it as a cash out method that’s it. Why do I physically have to sign up with and go through this whole ridiculous process!!! Anyways I can’t wait to start the app because I will for sure complete any jobs info and not be lazy like other people are reporting And that really disgust me because I am an actual worker that will actually do the job and complete it in full and when other people have bad experience, they may not come back. That’s what upsets me because you have good apples and you have bad apples and a bad apple. It’s gonna make me look bad. When people are done with the job, they don’t have to record video and take pictures like even a video record. That would be simple to prove that it was done. Is there even messaging in the app between the customer and the worker? Like I said, the strip thing is ridiculous and you should have automatic payments instant After the worker and the customer agree hundred percent after that you should be paid automatically instantly to a debit card the right thing you guys got going on having to sign up creating an account wait to get approved that crazy please work on the app make it more amazing make it more better and advertise it so more people see it and hold worked more accountable I want to use this app and not be looked at badly because of other people being lazy it’s an AMAZING app idea

The service they provided last winter and this was great. So at that level the APP delivers - it connects those who need shoveling to shovelers and shovelers who know what they are doing. However, the APP itself needs work. You can’t check the status of your job and have no idea if/when someone will be showing up - other than the initial There are Shovelers in your Area when you start the job. It seems the Shovelers have no way to text you either. And the tech is kind of clunky all around. I’m also not sure about giving shovelers a default 5* rating after 12 hours of no action. A lot of users seem to be older. Not sure they know to do the rating and it’s not obvious. You have to refresh the APP, then notice the red Checkmark, click it and then you get to the review - and the tip. Im guessing/hoping people tip in cash as I did because there is no automatic review and tip request like an Uber.

This app is very unorganized. There’s no way to contact an actual human being if there’s an issue unless you send an email. I had a shoveler who did a great job but at the wrong house. In order to get another person out there I had to book again. I eventually got my refund but for a while I was out $100. The email corespondents were quick, respectful, and competent which I was grateful for. The second guy didn’t do the drive way at first because “I didn’t mention it” but it was part of the original job posting.... you can’t contact a shoveler after the job is “finished”. (Luckily the shoveler gave me his cell number to contact him so I was able to get it fixed) And even if the job isn’t done you have to “accept” the job regardless. If you don’t review or accept it it will do it for you after 12 hours! There needs to be a way to contact your shoveler after the job is done, I would like to know the first name and possibly even a photo of my shoveler so that if something happens I have at least a name. These people are coming to my house after all. In the end, needs work..... job got done but took all day. After reading response: well, there is not a way to contact the shoveler after the job is finished, only during the job. I’ve attempted many times to be sure. The 2 star rating is not on my shovelers or the service I received after the issue. My 2 stars is for the app itself. I stand by that the app is confusing, complicated, and needs work. Thank you!