shopFarEast

After submitting receipts for months, suddenly was unable to log into the app. Unable to log into even after resetting passwords many times. The interface clearly has a bug. Reported issue to help desk, which took 6 days to tell me my email address and mobile number registered. without clear explanation of the issue, instructed me to fill in a form, which i did. Helpdesk took 2 days to revert that there’s no change to my info and asked what change i need to make. So apparently what I filled up was a change of information request form. Helpdesk has no records/ info on the issues the user if facing? How many teams do i have to talk to in order resolve a simple log in issue? It’s a no help desk and i see no point in painfully submitting receipts to accumulate points that cannot be use anymore. To save anyone from the trouble, please don’t waste your time in this app.

I’m a big spender in Far East mall and they claimed that I’m made multiple fraudulent transactions to be redeemed as points, insinuating that I’m using other people’s receipts. When I asked for clarification, the team just banned my account without asking what happened first, nor address past instances where due to their “fast support”, my receipts were rejected. I tried calling the concierge , and was just told to wait for the backend team to reply. What kind of service is this ??

After updating to the new app, I cannot access my 2 e-voucher expiring August 31, 2022. How crappy can it gets. 🤦🏻‍♀️🤦🏻‍♀️ I updated and logged in to the new app on August 30, 2022. Thereafter, I was asked to select 3 or more category of interests. However, once I clicked on save after selecting, it says “Oops! Something went wrong, please try again or contact us for assistance” After submitting my enquiry on the error, I received an email saying “We’ve got your message and our team is working tirelessly to reply, but do give us up to 5 working days to revert.” 5 working days?!?! What the hack!! By the time your team reach out to me, my 2 e-voucher would have been expired already!! 😰😰 I seriously think you need to upgrade your Tech team.