SELCO Community Credit Union

I still cannot figure out your new online banking system. And the way you guys went about the whole thing. I truly wanted to come after you and sue you for all the emotional distress. You severely messed up my personal account and my business account. if it wasn’t so difficult to move my business account, and at that time, it was two businesses I would have left. But I just stopped all the online banking, paying and am now doing it out of my own checking account. If you wish to discuss this with me, you have my name and number. Thomas D Willie.

I’ve had SELCO for about 7 years and most of the time it’s been great much preferred over a bank. But it seems like it’s gone down hill this last year. They just recently “upgraded” the app and it’s way worse then the original one they had. It’s almost like they want you to overdraw money out of your account. When you look in the app at your balance most the time it’s showing your balance as if nothing has pulled out and then when you actually go into your account it’s like 50 to 100 dollars less than what it said before. Very sneaky way of doing it. I think the app makes it harder for people, plus it takes forever to get a hold of anyone through the phone. Pretty frustrated might be shopping around for a more convenient credit Union hard enough keeping track of your money when the app makes things very difficult. Oh and also now when a payment is pending in your account it doesn’t even pull it out right away. It takes a day or two. The last app calculated all the funds including when payments were pending. Very disappointing app.

I did the upgrade to the new version right away to match with my iPhone 14 pro upgrade. I can’t believe how fast and secure it seems. The guided upgrade process was so easy and SELCO kept on me to make sure everything is secure. The included credit score app not only shows my current credit score, but also provides detailed assistance and helpful guides to increase my score. I found myself having a goal to prepare for loans and plan how to do future purchases. I’d give an extra star to SELCO if I could.