SEFCU Mobile Banking

SEFCU has significantly improved it's customer service and web based support over the years. Both services put SEFCU in the lead for providing the quick, convenient and helpful service you need as a customer. I can easily do on-line banking and when I require assistance from the member solution center - the person always resolves the issue with patience and kindness. I love SEFCU.

Id say at least once or twice a month, I’ll try to login to the app only to receive a message that my accounts are unavailable, with no explanation. I’m currently trying to access my accounts but I’m being told they don’t exist now by both the app and the online portal, leaving me unable to access any of my funds. This problem occurred before their massive update and has persisted since. And don’t even get me started on how badly SEFCU has treated me with loans before, an employee failed to file paperwork I completed at a branch and I was reported delinquent because of their mistake, which I was not notified of until my credit score dropped dramatically a month later. I then had to renegotiate the loan with them under a much higher interest rate, which I have been stuck paying since. What they did should be illegal but I have no idea how to resolve it, customer service has been completely unhelpful with all these matters. I basically could not make a stronger recommendation to work with another bank. I cannot wait to close my accounts with SEFCU after this string of frustrations, they do not have the customer at heart and it shows in the accessibility of this app and all their services.

My personal experience with this credit union has been severely traumatic. On a lighter note, I’ve been with CapCom for over 25 years and NEVER had a bad experience. I thought I would attempt a small loan at this establishment for a second Range Rover. They never sent out invoices to our address, never called us, the story is so convoluted I have zero tolerance for their ignorance and staff incompetent antics. My credit at 53 is FLAWLESS not ONE late payment. However, since this place did not fairly take ownership of their incompetent financial institution I have decided a year later to write as many reviews about this incident. Each month I also attempt to make payment on their APP which has also been a continued issue the past year. So we have to go into the bank and make payment because their APP is not appropriately wired (much like Cap Com) to immediately make a payment. Quit disturbing to say the least. In fact, all my years of banking at various institutions I have never witnessed such slow pace workmanship. Do not make relations with this Credit Union. Their customer service is by far the worst!