Scheels Visa Card

I stopped in with my 9 year old grand daughter & my 6 year old grand son to buy them some winter gear for school. The gentleman that helped us was STELLAR! He got down on their eye level to talk to them both, measured their feet for boots, helped them in their decision on coats, snow pants, gloves, gave them high fives & let them know they were important in helping him help them. We played a little basketball in the arcade, shopped the candy section & picked out some goodies & headed out the door with the finest shopping day EVER!!! You all rock at what you do & this is where life & shopping are all smiles:) I wish I knew the name of the guy that helped us but unfortunately I don’t. I would love to give him credit for a job well done. God knows who he is so May he be blessed this new year ahead.

So disappointed in the customer service and customer loyalty from Scheels. Or should I say the lack there of. A couple months ago I was having payment issues with my Scheels Outdoors rewards card. My monthly payment was getting returned. After several calls and several other payment attempts where their customer service only advice was to try again I finally get an agent who listened to why I was calling and was able to help me fix the issue and witchin seconds it was fixed and a final payment was made. By this time Scheels (Colorado Springs, CO) reported that I missed my November payment (not accurate). This report has hit my credit for more than 70 points and Scheels (Johnstown, CO) refuses to fix or help with the isssue even though each of the customer service reps as agreed that the issue was not my fault and agreed that it should fine fixed. The payment reported missed was in November and my payment that was finally fixed and accepted was in November. I am completely disappointed because I love the Scheels store and they do not seem to reciprocate when it comes to their customers.

Every time I try to log in to the scheel’s visa app, I receive a pop up ad for the Scheel’s app. It will not close when I tap the x on the upper right hand corner. I have to hold my finger on it and tap it several times to get it to close so I can access the Visa app and manage my account. This happens EVERY time and frustrates me more each time I access the app. Please remove the pop up ad! I have added that app and don’t like it nearly as much fro managing my account! The Visa app itself is very easy to use.