First Interstate Bank Mobile

The app allows me to see my balance, so I can see that the check I deposited at a branch on Thursday is still not in my account. They mistakenly put it in someone else’s account. Closed Friday for the holiday, closed Saturday and Sunday…called customer service and they can’t help on a weekend! Monday rolls around and they find the error—assure me it will be in my account by the end of business day…big surprise Tuesday morning and nothing in my account. So yeah mobile app works to see my balance but this bank is lacking in all other areas.

iPhone 13….version 16.0.3…mobile deposit no longer works. When it’s time to take a photo of the check it won’t allow me to…only way to get out of the mess is to close the app completely. I’ve tried calling but they won’t even acknowledge that there’s an issue. Super frustrating as we live over an hour from the nearest location. I’ve tried deleting app and reinstalling…I’ve updated everything known to man…and it still doesn’t work. Maybe if enough of us complain, they will fix it!

I was told that the Great Western app would no longer work with the change over to First Interstate, and the account would automatically switch over to the new app. with FIB. Well 10 days later and I still get a message that there is no account info available. I’ve deleted the app, reloaded it several times, I have called - with no response or hold times so long that no one can wait that long. I went back to the bank today and they still weren’t able to help me. They put in an email- just as I have, and still no response. Obviously not a great app and not a good banking experience.