Ruggable

I just received a text that told me I had a $15 credit and 150 points they’re having a 20% sale and I thought wow this makes these rugs more reasonable. I had to order two replacement rugs for color discrepancies in the rugs that I had ordered a few months ago. They gave me a small credit so I decided I would go ahead and use the pads and get a different hopefully better matching color than what I had. I had a very high points balance because of the couple of thousand dollars worth of rugs I had purchased. Apparently they expire and so now I have 200 and something points which would’ve been about 20 more dollars off and the $15 is nowhere to be found in my app. I am fine with not being able to double dip but there needs to be something that explains that when they just give you this blanket extra points after deleting your points and also a $15 credit that is not in there at all.. Just be honest and the colors are not true in any of the rugs that I’ve ordered. Slightly disappointed I do still like the fact that they wash and I’m not getting rid of them. I just won’t be ordering more.

First off, I love your rugs, they are the best on the market, but there are several things that frustrate me with your company and your app. A rewards program should be marketed everywhere, I go to the account tab and can’t even find my rewards, only the points I have. The only way to view my rewards is by clicking a star in the upper right corner of the cart which is very frustrating and likely an accessibility issue as well. You can’t stack promos, I understand this will cut into your bottom line but a rewards program is loyalty dollars earned, they should be able to be combined with a promo, that’s ridiculous. Also, there is no view in room feature, every single major rug seller has this capability but not Ruggable, very odd.

I love how rugs cozy up a space. Before Ruggable: When my senior dog started having accidents in the house I would steam clean my carpet. No matter how often, or what chemical I used it never got the smell out. I gave up! I tossed my rugs in the garbage deciding I would try again when my senior dog crossed the rainbow bridge. Then a friend told me about Ruggable! I have my cozy home back! I throw my rugs in the wash with detergent and Oxy clean (color safe) and they are good as new!! Thanks Ruggable!!