Royal Jordanian Airlines

RJ has good service once in the air- the flight attendants are great. I’ve flown over 30+ times with them. However their app and website are dated, slow and just bad. Also, you cannot choose a seat! All other airlines I have ever travelled allow you to choose your seat. Not RJ- you just show up and they put you where they want you. I just flew a 12 hour flight and had to sit in a seat far away from my wife- all because they do not give you an option to choose a seat. Their customer service is hard to get hold of, I’m currently on the phone on hold after they left one of my suitcases in the terminal- I have a tracker so I can see it sitting there. I have been trying to get in contact with them for 2 days and nobody can give me any information on my delayed suitcase. RJ has great flight attendants and in flight service, but their website, app and customer service are 0/10.

The new update for the RJ app. Is okay but when your flight is open for check in alert doesn’t work and unable to send you notification ?!!!? You have to login to the app to do checkin Please fix Thanks

Really like the new UI the app has introduced, although some feature either do not work or got deactivated. I am not able to get my apple wallet boardings anymore for some reason. As well as I cannot add my Royal Club card to apple wallet, I see the icon, press on it, but no action is taken by the app. Would appreciate a fix. Also, when looking on my bookings I would really find amazing retrieve all my books as per my frequent flyer number.