Renasant Mobile

I have been a Renasant Bank customer for several years. Never had any problems until they updated the app earlier this year. And now, here it is November, and I am still unable to do online bill pay thru the app. It keeps telling me I need a funding account. But there is nowhere to put in my checking account, which is my funding account. I am able to go to my laptop and do bill pay from there, but from my iPad or iPhone, I cannot, which is very inconvenient. And if I am away from home and need to do bill pay, I’m simply just out of luck. I have called numerous times and am told they are working on it. I’ve been told it should fix itself in the next update. I’ve been told it was reported to IT. I have even stopped by a local branch to see if they can help. No one seems to know how to simply go into my account and add my checking account as the default account to pay my bills from. It’s so discouraging. And I’m very frustrated, to say the least! What is the problem Renasant?? Is there no one at Renasant who knows how to get my mobile bill pay fixed?

I have been using Renasant Bank since I was 16 years old, I’m 22 now, so like 6 years? I always liked it because it was a local bank and the app was super straight forward. I’ll admit it resembled something from 2010, but it had all the functions you needed, and even a boomer with 0 tech knowledge could use it. Very simplistic and again STRAIGHT FORWARD. For WHATEVER reason they decided to launch this new convoluted system that makes using the app 10x more difficult, adding so many unnecessary windows and folders. Does the app now resemble a modern day banking app, one like Wells Fargo? Yes. But at what cost?? And to make matters worse, the day afterward it randomly decided to LOCK my account, so I can’t even log in to see it without first contacting customer service. And ONTOP of that, their phone lines are so backed up for the last 3 days I haven’t been able to get a hold of any one to help me unlock it. I’ve tried to option of “holding my place in line” and 6 hours later I’m sitting here with no call back. I cant even use my card. I’m stuck at home and I have bills to pay in 2 days!!! After i get this figured out Renasant bank can kiss their business goodbye, cause this is ridiculous. I’m beyond…

I’ve been a customer of Renasant Bank 4 many years. This business relationship started out as a result of a falling out with my wife who I lost confidence in handling our $ & joint banking together at Bank Corp South. But this turned out to be a great blessing for me! I love how all the personal have treated me so fantastically with tremendous banking service 4 all these years! I remember when it was named appropriately the people’s bank! Every there has always worked hard to meet all my banking needs; especially doing what was needed by phone when I was away on the road & couldn’t get home to handle some immediate needed monetary business transactions related to my trucking business! Thanks to my bank representative Mrs. Norma McMillan & all the good people at Renasant Bank 4 all these many years of great banking service to make my business life so much easier & more fun of an experience for me!📝💕🌺😇