Reface: Face Swap & AI Editor

Mark me down as successfully scammed. Within 10 mins of downloading the app I realized it was not at all what I was looking for. I was charged $7.99 immediately and I decided I’d just eat that cost of it if I could get out of future charges. I followed the instructions on how to cancel subscription but funny thing is it’s not showing up in my phone subscriptions…. Even though they say that’s the only way they charge you. So I proceeded to email them in hopes of resolving this….no word…. So I replied to my own email in hopes of getting some response. NOTHING. Today I was charged $20 for the pro subscription that I didn’t want from jump. This app still isn’t in my phone subscriptions so that’s crud too. I FINALLY was able to get an email back the 3rd time I sent an email but I got a canned response on how to get my refund. I’ve used the app a total of 10 mins that I didn’t enjoy and am so far $28 invested. This is entirely frustrating so be careful. EDIT to add that that still never replied more than the one canned response and “if you need more assistance contact us back” lies. I’m extremely unhappy. I’m not a person who writes reviews like this because I just take responsibility for my own personal lack of understanding or reading… however this one was different. If you get through my long review JUST PLEASE BE ARMED WITH THIS KNOWLEDGE… hopefully before hand.

Edit : I’ve left this review previously and their team reassured me that they are working on a quality update for the swapping filter but after reading the recent reviews of people who left the same reviews and received the same response about two months ago i’m starting to get a little scared that this may not be true. This app was amazing a month ago it was 100% perfect until recently it updated and i’ve noticed the changing filter isn’t as strong anymore . It used to change your face shape a bit more and show your features more strongly . I miss when the filter was stronger. I loved the old version 😭 but it’s still a pretty solid app I really hope you guys can fix it back to how it was if that’s possible. i thought i was wrong until i saw someone else say that the swapping filters have been watered down. I would really really love for this app to go back to how it was when the swapping would show more of your own features including face shape, eyebrows, eyes, lips, etc than the ones on the face you’re swapping with. I compared some of my swapped faces from july and now and back in july the features were so much stronger. I will most definitely subscribe once you guys fix this situation i love this app and i wish to have it back to how it was… Pls fix it or let me know if it can be fixed so i can resubscribe again once it is fixed.

First off...really fun idea, I’m having a lot of fun with this. My major gripe is that the app keeps having goofy problems. First, it wouldn’t let me load my own gifs. Then it worked like a dream for about a month. The last couple weeks, it seems like it can’t handle my gif library and you can’t scroll past the first few visible rows before it crashes, and you could only use the most recently saved ones. And since yesterday, it now crashes as soon as I go to the gif library altogether, which is REALLY a problem, because now you’ve kind of rendered the app useless if that’s going to happen. I’m not a tech guy, I don’t know the ins and outs, but the number one thing I need improved is the app’s ability to not overload and crash. Fix that, and you’ve got an excellent product here, which is why I’m keeping the rating friendly, but as of the current moment, the app is zero stars to me as I can’t use it for its most important purpose to me as it’s advertised that I should be able to do. Please fix ASAP! Thanks!