ReefBeat

Every adjective you can think of to describe how good the red sea products look and functionality of the product; however want it comes to technical support and customer service its the worst. You can’t get anyone on the phone, and when you to get tech support via email, the crap they want to verify to send a email ( name, phone# where you bought it, what date you bought it, time, date just send email, why stop there, ask for your social Security, passport, mothers, maiden name, and two photo ID, I bought a Red Sea 170 g2, it came with ATO, later on it bought a Red Sea filter mat, downloaded the app, every time you want to the app, you have to setting, to Wi-Fi and select product, and you for every product, even though both products are on the app, you see both products at the time, but access without getting out app and go to Wi-Fi and select the other product,

This is a great concept however it’s clear RedSea hasn’t allocated necessary resources to its engineering teams. The app is SUPER buggy. I’ve had the app for a couple of months now, and it crashes every single time I use it. Also, competitor apps make it a lot easier to update device settings and schedules. It’s not impossible to accomplish in this app however it’s quite clunky. It may work better on the iPad however it needs improvement for iPhone - particularly given the fact that it often freezes or crashes when performing these tasks. I think this definitely has potential; however, it has a long way to go

I have a Red Sea 650 Peninsula, all Apex controlled. The only reason why I use the ReefBeat app is to control the Reefmat what replaced my horrible Coralvue rollers. To be quite frank, if Neptune systems came out with a roller to compete with Red Sea, I probably would have bought it, because I like the atmosphere of Apex Control. What I have found is that the Reefmat is currently the best roller in the market, hands down. The app does help me monitor usage and if it gets stuck. I had connectivity issues when setting it up, but it did eventually connect to my network. I chocked that up to having a dual band mesh network, while I’m sure that the Reefmat only accepts 2.4ghz, like almost all smart home devices. The only issues that I have with the app so far have been that I have yet to receive an actual notification about the mat becoming jammed, or there being a software update available for it. It will show up within the app, but I have never received a push notification on my iPhone 13. Also, I only state that I would like notifications about updates because the Reefmat has received around 4 since I purchased mine in May. I always want it to be up to date, so I would like to get notified when an update is available. For the developers: - Work on notifications, Top priority - Work on connectivity issues, or provide more information about errors when they occur All in all, I’ll update this review when the issues have been solved!