RealStaff

I love the idea behind Gale and being paid after each shift. HOWEVER, you cannot depend on it to work consistently (for facilities and employees). For the past month I’ve noticed major problems…. 1. CNAs are notified their shift has been cancelled (when it has NOT been by the facility, and left them short staffed). 2. I cannot see shifts that I KNOW are available (I know because I’m at the facility in need). The app constantly notifies us shifts are available (great) but then when we click on them it says “no longer available” or it just keeps loading. 3. When anyone complains about these problems (facilities and us), we are told to call the IT department. The problem is not on our end, and honestly we shouldn’t have to keep uninstalling or logging out in hopes to fix it. Which by the way, hasn’t fixed it for me! I’m frustrated and ready to use another agency. 4. I used to be able to at least receive block shifts without a problem, now I can’t even do that without headache. And today I get a call from Gale. Left a voicemail saying “you have 2 block shifts, accept or decline. If you can’t see them and would like to accept, call back and I’ll book them for you”. No ma’am. That’s the whole point in this app, we shouldn’t need to do that and I don’t want anyone doing anything on my behalf. We are losing many money opportunities and there’s the constant risk of patients getting less care than they deserve. Not to mention Gale is getting a bad reputation for “not showing up” when that’s far from the truth.

Seems like the App is down again! I liked using the app when it actually worked. When you could click on it and it would also give you info such as what EMAR the facility uses. It was updated and then that feature was gone. It was updated again a few days ago and now it appears to be frozen and not working at all!! I don’t understand why this app has so many issues. Please fix it!

I always am given a hard time with payments but the automated system when you are on hold calls their payments “hassle free” which I chuckle at every time. Sometimes I’m paid a few hours after the shift but if I ever don’t have a punch number for a facility that i never even been to before & decided to pick up on a weekend or after normal business hours during the week, they question the hours I have worked. Like I’m literally going through a hassle to get paid for working 4 hours because i decided to leave the shift (that the facility didn’t even have me down for) due to a nurse being rude & me putting my foot down and saying I wouldn’t tolerate that disrespect & my baby was already home not feeling good. Not understanding why it’s being such a big deal to pay me for working 4 hours! And then on top of that it was EASTER that i worked! So I’m convinced they really just not trying to pay me that holiday pay.